Lost IB Lock
 

Now and again I will get black blankages but still able to turn channels (use the STB software) in Cardiff. I looked on Page Up, Page Down, Blue and all that is there are constant loss of 'IB Lock'.

What does this mean? I know there is a problem in my area with the main box but this was supposed to be fixed now. What does the lost IB lock message mean? I can access all interactive services etc fine and am on CR3 Pace STB 4001-A

Re: Lost IB Lock
 

Bump..............

I'm sure one of the tec guys will be along soon ;)

Re: Lost IB Lock
 

i think there is an answer here :)

Re: Lost IB Lock
 

it means inband lock. happens when the stb loses it's lock on the downstream eg when you change channels. nothing to worry about unless you have blanking pictures of course.

Re: Lost IB Lock
 

I've been getting loads of '166 Lost IB Lock' errors in the log (1 every 3 - 10 minutes is not uncommon) but it doesn't appear to cause any problems in terms of simply watching TV.
Then I started getting occasional '400 Reset FEC Module' errors in the log (this is when the screen goes blank during viewing).

Today was even worse.
The STB completely rebooted itself.
Checking the log reveals...
"18 Reboot"
" 269 NMI Reset"
"163 Fail to get login params"
I'm wondering if NTL did something and forced it to reboot to fix whatever the problem was. We shall see.

All this only started happening since the new epg software update.

Re: Lost IB Lock
 

"Lost IB Lock" and "Reset FEC" are nothing to worry about. They might be related to blanking pictures, but usually aren't.

OTOH, if you are getting regular "NMI Reset"s, that's worth a call to ntl.