ntl digital box replacement
 

CR3 arrived this morning, except it totally knackered my box, it refused to go past 'tune' even using the override function, it wouldnt even go into the engineering menu.

Called ntl at 10:40, explained it to the guy on the phone, he said the box needed replacing, and said he could get an engineer to me by 12pm today, which was fine.

11:05 the engineer arrived, check a few things and confirmed that it needed replacing, he replaced the box on the spot and made sure it all worked.

from first phone call to box replaced in less than 30 minutes, thats what I call speedy :D

Will

Re: ntl digital box replacement
 

Must be that crap customer service again **rolls eyes** (in the best sarcastic voice I can do).

Re: ntl digital box replacement
 

Na they are usually really good and come out quickly. We have had a engineer with us when our phone was dead almost before I the phone down because one was working on the road at the top of mine and had just finished the job when he got my job through :)

Re: ntl digital box replacement
 

that's excellent service!!

Re: ntl digital box replacement
 

The last time (when I was still with NTL) I had to have an engineer out they turned up within 2 hours - which I was impressed with :)

Re: ntl digital box replacement
 

hmm the time you have to wait probably depends if there is one in your area and also how busy ntl happen to be at the time