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I can watch TV fine for about 10 minutes then the picture and sound go off. I can still change channels. If I reset the box then it will come back and then go off after about 10 minutes. Any ideas??

In Hatfield Hertfordshire

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Signal problem, do you have broadband?

Either way call 151 and tell CS what has happened and demand an engineer come out to look at it. Most probably a loose connection or a crossover of wires which happened to me with broadband. Still not totally cleared up but better than it was.

Do you experience any freezing before this happens?

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I have a similar problem :mad:
I went away for few days last week. Returned to find video had taped stuff I timed on the day I went, but the Sunday stuff was a blank soundless screen. Set video to tape stuff Monday - OK. Set it to tape stuff yesterday - blank soundless screen. Set it this morning to tape stuff - got picture but no sound.
These faults are rectified by simply going up a channel and back.
Just phoned CS - "Call us next time it happens". :td:

Anyone out there any ideas?

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:( nobody has welcomed Adrien M to the forum!! so :welcome: :D enjoy your stay!!! :pp

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Hi mate. How hot is your box getting?
It needs air flow in order to cool, if its stuck in a cabinet or with other kit all around it it may be overheating.

Welcome to the site.

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Thankyou for the welcome monkeybreath...

...Proppinupthebar.... it can't be hot as it is on a shelving unit under the TV. Lots of air circulation

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Does it happen on all channels or just some, it could be a problem with one or two muxes. Post affected channels.

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I've noticed E4+1 getting very jittery since CR3. Picture and sound freeze for 1/10 of seconds. Last night during Friends. ER on E4 was fine, as was goldenballsgate on Sky1.

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Try Extreme Sports, or Paramount 2 when it next happens.
Also whilst watching E4+1 press Page Up, Page Down, Blue, and see what your SNR and AGC values are.

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iepg 4.0.b45
network id 00005
stb ip *8.**.**.**
CA IPPV Status SUCCESSFUL
SNR 34.4dB
Pre RS errors 0
Post RS errors 0
ACG signal level 53
RF Channel 65

Its a 4001-1 ver 1A

The event log is showing
19/04 20:08 error 167 lost OOB
20:06 166 lost IB lock
20:02 167 lost oob
19:58
etc

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The SNR and AGC values look fine. Were those figures noted whilst you were watching E4+1 and whilst it was breaking up?

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E4+1 but the picture was fine at the time.

Next time I see the problem I'll make a not and PM you.