Well done and thank you
 

Imtermittent connection (in Worthing Sussex)

Called broadband help last friday (26th)

Called back by C.S on monday "hopefully problem solved, if not call us back"

Monday evening, repeat of problem. Call to C.S.

Tuesday, call back from C.S. box swap arranged and completed today!

Thanks to all involved, from Swansea, local C.S., broadband tech support, and the engineer who came out from Portsmouth to do the box swap.

Well done guys, and thanks.

Re: Well done and thank you
 

Good to hear they got it right. Thanks for posting that :)

Re: Well done and thank you
 

Delighted to hear that, inthewildteam - generally if you pursue the correct reporting process problems will be solved.

Re: Well done and thank you
 

Unfortunately, after re-provisioning and getting another ip addy, repeating problem again of "broadcast ranging fail" all happening after 18:00 untill about 22:00.

Might need another call, I suspect ubr problems?

Any ideas?

Re: Well done and thank you
 

Assuming you have shut everything down and rebooted in order, then yes you need to call back. Sorry you are having probs.

Re: Well done and thank you
 

UBR?

Seems strange that another user is having the same problems at the same time?

I'm not "nit-picking" because this connection is generaly very good, but over the last 2 weeks this is starting to get to be a common and re-occuring problem even after a box swap.

any ideas from any tech on here, or should I call faults again?

Re: Well done and thank you
 

Just to draw a line under my original post,

Have been away for a few days, but my wife has said that there have been some TV problems along with the internet problems we have been experiencing.

Checking through the events log would seem to indicate that all is now back to normal with our connection (Worthing Sussex) so my original thread title still applies.

Thanks to everyone involved, whether it was a box swap or a network problem locally, the problem is fixed!

One proviso, I have had the opportunity to use someone else's P.C. with a connection through (a different supplier using a B.T. line) ...... don't want to get into free advertising for them, but the connection rate and upload speed really beat the H**l out of mine!