Help
 

NTL have stood me up twice now. Was sopsed to get cable installed last Saturday, but no-one turned up. Phoned CS about 7 times and i was promised that they were on their way each time. Phoned on the monday and rescheduled for the following Friday afternoon and took the afternoon off work. Guess what - same thing. After phoning them another 3 times, it turnes out I am not in a cable area. Why did somone not phone me and let me know? God knows.

Anyway - before i start ranting and raving, am I able to clame any compensation for my wasted Saturday, my lost 1/2 day holiday from work and the phone calles i made to CS from my mobile (not free from mobile)?

Any thoughts would be appreciated.

Re: Help
 

Doubt it...

But maybe someone else knows different

Re: Help
 

hi and :welcome: to the site dh010447 , if ntl had messed me about as much as you have been then i for one would be wanting some form of compo , it is no wonder they are losing customers with a service like this :mad: :mad: :mad:

Re: Help
 

I would say you are absolutely entitled to compensation for any losses you have incurred due to ntl not turning up.

What area are you in? I will get you a number of someone that will deal with this for you.

Re: Help
 

see , my bumpy worked :D :D :D :D :D

Re: Help
 

Thanks Neil, I do have an address in Coventry which I was told to write to - but I realy dont know if its worth the hassel. I'm not too sure what cable area I'm in - but I live in High Wycombe and the post code is HP12 4HT.

If you can give me a telephone number or somthing I can phone it would be much appreciated.

Cheers dude...

Re: Help
 

Here you go, I'm sure this is who you need....

Managing Director, South Business Unit
Mr Chris Slattery
Location: London Docklands
Telephone: 020 7746 4588
E-mail: chris.slattery@ntl.com

Good luck, & make sure you let us know how you get on. :)

Re: Help
 

Guess he didnt want to let us know then :/

lol

Re: Help
 

I would have taken the lack of response to mean that NTL had finally turned up for the install.

As the saying goes "no news is good news." :D