Virgin Media field tech Phone Interview/questions
 

Hi guys

I tried searching, but I couldnt find anything recent!

Virgin finally have a vacancy in my town! (after being told many times I live too far =[!), I put in for it, and now I have a phone interview this week! Its direct for them.

What can I expect? I guess it is customer service based? Has anyone done it recently? Any help will be appreciated massively!

The job isn't a problem for me. Im a telecomms tech as it is, mainly dealing with CAT5/6 and phones, and dabble in some coax for broadband/TV occasionally, and I do work for BT as a subbie, but I know they train you fully though (I guess me doing a similar job already must be a great advantage surely? I can use toners,test equipment,signal meters etc

Few questions if you would please guys!

Is the job repairs/installs or both? Last time I heard, inhouse was repairs/service, and subbies were installs. All may of changed of course!
What vans do they use now (doesn't bother me, intresting to know!)
What is a "normal" working week? In terms of days, hours

Thanks alot guys :)

Re: Virgin Media field tech Phone Interview/questions
 

I posted this elsewhere, it may help

http://careers.virginmedia.com/about...on-values.html

My mates a tech in Nottingham so might be different in other areas, this is what he does

It's both installs and service, vans are a transit and hours depend on shift patterns, I think some do 10 hours 4 days per week and some do 7.5 for 5 days a week. There is a rota pattern and Saturday working is included.they have also introduced Sunday working but that is voluntary and on double time.

Re: Virgin Media field tech Phone Interview/questions
 

Thanks a lot mate I really appreciate that!! Thanks for the detailed reply :)

Just hope someone can help with the telephone interview now as its tomorrow ARGH

Re: Virgin Media field tech Phone Interview/questions
 

Just to let people know, I passed the interview (let me know the next working day! Very fast), but couldn't make the assessment date due to a family funeral :( just waiting for them to give me anothee

Re: Virgin Media field tech Phone Interview/questions
 

I have got phone interview this week for field service technician, any tips you could give me please?

Re: Virgin Media field tech Phone Interview/questions
 

With telephone interviews they usually last between 15-40 minutes, I would assume that you will be asked several competency questions in order to establish whether you would be suitable for the job a good interviewer should make you feel relaxed and this should put you at ease try and not stress. Remember a lot of the questions will more than likely be common sense.

They'll want to know things about your former work experience. Read up on the Virgin values and current projects.

They will more than likely ask you - Why you want to work for Virgin Media as a Field technician?

They may ask about a difficult customer and how you would handle it.

If you have experience of this say when you've had where you've had to deal with a difficult and upset customer.

They may give you a scenario of example you're late to a customer's house because your earlier jobs have ran over the time allocated then when you couldn't think anything else could go wrong you then found yourself stuck in a traffic jam which made you even more late for your next customer.

How would you approach a situation like this you could say that you work well under pressure and you would, for example, call the customer with an apology and ETA. Then on entering the customers home you would apologise again and explain why you're late.

If you called the customer to give a new ETA and were put through to voicemail you could say that you would then leave them a message with an ETA plus an apology then once you arrive at the customer's home apologise again and explain why you're late.

When you do eventually arrive at your customer's house where they are still upset and angry because you're late. Again you would explain why and offer another apology then you would let your supervisor or manager know that you had an upset customer and explain your situation.


When I worked in Sainsburys we were told that while all customers are important it is the customer that your serving at the time is the most important customer but VM may be different.