When is a discount not a discount?
On the 29th July I rang Virgin with the intention of leaving and returning to Sky.
Following a lengthy wait, I finally got through to 'retentions' where the operative asked me why I wanted to leave - I told him I couldn't afford the current price, he asked me to hold and came back a couple of minutes later with a 12 month discounted price of £94.25pm for 12 months from 28th August onwards. I just thought, I haven't received an email with my payment amount recently, so I went to the website and accessed the bills section. Lo and behold I am still paying the full amount for my package - the discount hasn't been applied. To say I am livid is an understatement - I will have to phone them again tomorrow to find out why. Is this normal behaviour for Virgin? |
Re: When is a discount not a discount?
Phone this number mate.....0345-454-1111
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Re: When is a discount not a discount?
Looked at my contract which states I have a 4.50 discount for 6 months from 28th August - definitely not what I was promised.
Now I am more enraged! ---------- Post added at 20:33 ---------- Previous post was at 20:28 ---------- Quote:
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Hopefully he is correct but previous experience makes me wary. Thanks for your help |
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This is despite my account saying email sent. I suspect the operative put me on hold to check the recording of the previous call as he was gone for a good 6 or 7 minutes. |
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Any one got a number for complaints (just in case I need it)? |
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Checked my account - nothing appears to have changed. Anyone got a number for complaints - I definitely need it. |
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Seriously, try what I suggested about posting on the VM official forum. They have staff on there who will look into it for you. You'll have proof of your conversation as well. I used it when I had a similar (but more trivial) problem to good effect. |
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Where do I find the VM official forum? |
Re: When is a discount not a discount?
You can find the forum here... https://community.virginmedia.com/t5...unityHubForums
You will need to join before posting. |
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Hopefully I can get this resolved. |
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