Cable modem frequently disconnected
Hi
I am using a 10mb broadband service only in Luton. The modem is NTL 250 and works fine for the last few months. But this week about 3 or 4days ago , it could be disconnected suddenly at nearly any moment. (even when i am writing this post it disconnected several times) Usually there are two symptoms. 1. The light which shows " sync" keeps green but the "ready" light keeps glint between green and dark. The log showed"No Ranging Response received - T3 time-out" and "MAP w/initial maintenance region receive" 2. The "ready" light keeps dark and the "sync" keeps glint. The log showed "SYNC Timing Synchronization failure - Failed to acquire QAM/Q" I 've tried moving the modem to my roommates'room and it seems work ok. So is it the problem of the cable in my room? If yes, how can i get help to change the cables? |
Re: Cable modem frequently disconnected
call tech support and ask for a tech visit. It should resolve your problem. :-)
|
Re: Cable modem frequently disconnected
HI there.
Try explaining all this to customer services. Be very nice and steer them in the direction of a new modem with new wires. I've read lots of posts about certain modems burning out. I myself have just swapped from a 250 to a 256 with great results |
Re: Cable modem frequently disconnected
see if the engineer will lock your CM to a channel -- but it's probably the power.
|
All times are GMT +1. The time now is 02:44. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.