Cable Forum - General Upgrade question

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FrogGuy

12-06-2019 09:33

Upgrade question

Hi all, have just signed up to the forum after years of being a reader :)

Question - I upgraded yesterday and got the Maxit TV with an extra V6 box. However, the customer team told me that I wouldn't get the TV upgrade on my current box until the install of the new box - next week.

I can't remember this happening before. In the past, it would have happened straight away?

RobboEdin

12-06-2019 10:30

Re: Upgrade question

This has always been the case. The upgrade is a single entity which can’t complete until your new box is installed.

FrogGuy

12-06-2019 10:39

Re: Upgrade question

Quote:

Originally Posted by RobboEdin (Post 35998763)

This has always been the case. The upgrade is a single entity which can’t complete until your new box is installed.

Ugh annoying! Thanks for clarifying.

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