Will VM charge for damaged cable?
I suspect that my gardener may have damaged the incoming cable as my services became affected whilst he was digging to put in a fence.
Will they make a charge if this turns out to be the case? |
Re: Will VM charge for damaged cable?
I do believe it is £100
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Re: Will VM charge for damaged cable?
Why would you think they wouldn't charge?
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Re: Will VM charge for damaged cable?
Here's the charging info:
https://www.virginmedia.com/shop/the...iceguides.html Quote:
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Re: Will VM charge for damaged cable?
When i accidentally cut through my phone line cable in 2017 VM fixed that for free when the technician came out to fix my low signal TV problem, i was expecting a charge but maybe the fact they had to come out anyway was the reason they didn't.
I would expect them to charge you though for what you described. |
Re: Will VM charge for damaged cable?
Could you argue that the cable was placed at a shallow depth/unprotected by the normal green tube?
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Re: Will VM charge for damaged cable?
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Re: Will VM charge for damaged cable?
They won't charge, it's very very rare they do
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Re: Will VM charge for damaged cable?
Normally tradespeople will carry Professional Indemnity Insurance specifically for these situations. So if VM do raise an invoice for the work, which in my opinion they should, all the account holder has to do is pass it on to the tradesperson to resolve.
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Re: Will VM charge for damaged cable?
Thanks for the advice everyone. All sorted, he had damaged the cable so they repulled another one for me (no charge).
I shall be writing to let them know that the CS skills of the engineers was excellent, they couldn't have been more helpful and were totally understanding of the situation and my circumstances. They couldn't bury the cable as there's a load of tree branches in the way, will this lead to the green protective cover rotting or should I have it buried when this is possible? |
Re: Will VM charge for damaged cable?
The green tubes dont rot, they are plastic and designed to be burried
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Re: Will VM charge for damaged cable?
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Out of interest, does anyone know how they repull cables? It must be difficult to pull the end of the new cable from the other end of the duct! |
Re: Will VM charge for damaged cable?
They use a rod, stick it down the tee push through to where it needs to go. Attach the cable to the rod and pull it through. On short runs if the duct is clear you can get away with just feeding the cable down the tee
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Re: Will VM charge for damaged cable?
I do like a happy ending :)
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Re: Will VM charge for damaged cable?
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Are all the wires copper from the cabinet to the premises? I'm wondering if my gardener cut through one completely (phone), damaged the one for internet as it kept going on and off and only slightly damaged the one for TV as this was only slightly affected with occasional bouts of pixelation. They offered me a next day appointment, is this the norm? Maybe this was because I am a priority due to being disabled. |
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