Originally Posted by Ken W (Post 36004985)

I have just spend over 15 mins thinking of leaving agent and all he would offer in no price increase. So it looks as I will look for anther internet provider.


At the moment I have land line,
100 meg broadband
Basic TV


I do not need the Tv or 100 meg 50 meg would sufficient.

Originally Posted by pip08456 (Post 36004986)

So how much was the price if you downgraded to 50Mb?

Originally Posted by pip08456 (Post 36004994)

So have you handed your notice in then?

Originally Posted by pip08456 (Post 36004998)

Then you were just after something for nothing. If your concern were legitimate you would have accepted no price increase.

Originally Posted by jfman (Post 36005006)

They’re more likely (but by no means certain to) offer you something if you actually give your notice. Might need to wait a few days on a call back.

Originally Posted by pip08456 (Post 36004998)

Then you were just after something for nothing. If your concern were legitimate you would have accepted no price increase.

Originally Posted by jfman (Post 36005024)

Pip could have been slightly nicer about it but the prevalence of money saving websites (and others) encouraging people with no intention of leaving to say they are “thinking of leaving” has caused many companies to up their retention game.

To not enter the 30/31 day notice period (in which you can still change your mind) doesn’t seem very committed and more chancing your arm. Note I’m not saying that of the OP, but if you’re Virgin/Sky/BT getting hundreds of calls a day you have to start risk assessing somewhere.

Originally Posted by daveeb (Post 36005026)

I'm assuming Ken has received his price increase letter so he's entitled to play the "game" . If not then he's got no chance of getting anything :(

You have to pretend to be leaving when ringing because it's the only option on offer to speak to retentions. I don't understand your comment about him not seeming committed by not entering the month notice period ??

Out of interest do you just pay the annual / 6 monthly price increases with a cheery smile.

Originally Posted by jfman (Post 36005032)

I give them my notice and sit by the phone. Same to Sky (when a subscriber) and multiple mobile operators over the years. If you end your first call with them believing you are going to go you will get better offers.

If you end your first call saying you don’t want to give your notice period and will have a think you won’t get as good offers.