Should I just be happy with this?
 

https://www.cableforum.uk/images/local/2018/03/17.pngCapture by ShadowTD, on Flickr

There's plenty worse connections out there, but when I want to use it (8-10pm) it's noticeably worse than the rest of the time. Gaming especially takes a hit and my upload seems very unrealiable around this time (Twitch streams will disconnect if I try anything over 2mb). Am I asking too much?

SH2ac in modem mode, Ubiquiti ER-X router.

Re: Should I just be happy with this?
 

It may be worth a post on the VM community forum to see if it is down to local congestion. They’ll take about a week to reply. If it is down to local congestion, unless it’s something that can be easily fixed, you’ll likely get a review date for in 3 months time, then another review date for 3 months later etc. That’s if it’s breaking the threshold for a fault to be raised. I don’t know what the threshold % is, I’ve asked a staff member before but they can’t/won’t tell me.

I sometimes get congestion randomly on my connection but I don’t see the minimum latency rise, only the average and max latency.

Re: Should I just be happy with this?
 

because it has to be stupidly high for them to acknowledge it and do anything about it. Kush told me a couple of years ago and it is something like 80% utilisation for 90% of the time (or the other way around) Which means you area has to be pretty much maxed out all day for a month or so before they'll do anything about it.

lol, I have just looked it up and found this. It is very cheesey and funny but I am amazed Cisco haven't done them for it.

Re: Should I just be happy with this?
 

This is mine, on a Ubiquiti USG-3p, which is very similar hardware, with a SH3.0 in modem mode.

https://www.cableforum.uk/images/local/2018/03/20.png


So it could be worse I guesss!!

Re: Should I just be happy with this?
 

Seems a bit daft allowing it to get to that sort of level before doing anything. I know they’ve got to monitor areas before spending money to fix it, but when those fixes take quite some time to implement, it’s no wonder customers get annoyed. Would surely be better in the long term (at least from the customers perspective) to be pro active rather than reactive with capacity planning?

Re: Should I just be happy with this?
 

that is a very interesting graph, it looks like you get a spike every 25 minutes. Have you tried another router or solely using the shub in router mode for troubleshooting purposes to see if it sill happens? What were you doing between 1900-0700 which stopped it? Have you got a server or a service running during the day which would cause the spikes?

yup, and to be fair I think they have changed their approach slightly. Back in ~2010 the network was in a terrible state because the only time they would do any upgrade work was when those thresholds were met and like you said, it would take another 6 months or so to plan and fix. I think the same parameters are in place from a fault identification point of view but over the last couple of years VM have definitely switched to a more proactive stance in terms of bandwidth and utilisation which has resulted in over subscribed areas becoming a thing of the past. If you were a member of the forum back in 2010 all you had were users complaining about utilisation, speed and customers on 60mbits getting 1 or 2.

Re: Should I just be happy with this?
 

I think it's due to the Puma6 issues to be honest. Before the last SH3.0 firmware update the whole thing was pretty much yellow.

I have various things running at home, but nothing that is off at certain times. My home server is on 24-7.

Some days are worse than others on the graph, but the connection is always perfectly usable and I don't have issues with it.

TBB say similar here:

https://www.cableforum.uk/images/local/2018/03/21.png

Re: Should I just be happy with this?
 

I've seen a lot worse, including mine :-)

https://www.cableforum.uk/images/local/2018/04/2.png

Re: Should I just be happy with this?
 

Wow yours all look great compared to mine

https://www.cableforum.uk/images/local/2018/04/9.png

Using UniFi Security Gateway (3 Port) and SH3.0 in modem mode

Have Home automation (Samsung SmartThings) that probably isn't helping the Puma6 issues, downloaded a game on steam the other day hit 48.9MBps Peak. Playing PUBG or NHL 18 doesn't seem to be affected.

Re: Should I just be happy with this?
 

.603 makes it look pretty at least.

https://www.cableforum.uk/images/local/2018/04/10.png

Re: Should I just be happy with this?
 

https://www.cableforum.uk/images/local/2018/04/12.png>

Re: Should I just be happy with this?
 

Pretty graphs

---------- Post added at 20:02 ---------- Previous post was at 19:59 ----------

https://www.thinkbroadband.com/broad...600440bb4f.png