Hub 3.0 Software Auto Update? - Now Intermittent Disconnections and Upload Issues
 

Edit 3: My upload speed has dropped from 21 Mb to 15 - 17 Mb ;( Download the same at 380 - 395 Mb

My internet stopped working and I thought it was a router issue as the internet light was flashing on the Hub.

So I restarted it - after that didn’t work and it continued to have the flashing internet light I went to my PC.

On the front page next to “Internet” it said “Software Auto Update in progress”

So firstly, I hope I haven’t messed this up by restarting the router.

Secondly - how long does this normally last?

Any help is appreciated!

Edit:

It came back online briefly however it’s now constantly restarting. Hopefully it will stabalise soon.

---------- Post added at 18:37 ---------- Previous post was at 18:18 ----------

My Hardware Version is 10,

My software version is now:

9.1.116.608

Any ideas on what this update did?

Seems to be working fine after the few restarts the Hub did by itself for a few mins...

---------- Post added at 18:43 ---------- Previous post was at 18:37 ----------

https://www.cableforum.uk/images/local/2018/07/9.png
https://www.cableforum.uk/images/local/2018/07/10.png
https://www.cableforum.uk/images/local/2018/07/11.png

---------- Post added at 18:47 ---------- Previous post was at 18:43 ----------

Re: Hub 3.0 Software Auto Update?
 

Hi ethan103

Your upstream power level is too high at 54 dBmv and above the modem will reset.

Re: Hub 3.0 Software Auto Update?
 

The upstream power level is out of spec, which is probably why you also only have one upstream channel. You should have at least 2 upstream channels bonded, possibly up to 4 if the work has been done in your area.

The latest firmware has probably come down due to the Hub restarting.

Re: Hub 3.0 Software Auto Update?
 

Yeah, I should have 4.

How do I get this resolved?

Power level has dropped now its constantly restarting now:

https://www.cableforum.uk/images/local/2018/07/12.png

https://www.cableforum.uk/images/local/2018/07/13.png

Re: Hub 3.0 Software Auto Update?
 

Update:

Back to 4 Upstreams and also 21Mb speed restored.

Still getting drop outs though.