Cable Forum - General Returning Equipment

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - General : Returning Equipment (https://www.cableforum.uk/board/showthread.php?t=33709452)

Raider999

21-10-2020 16:57

Returning Equipment

I have cancelled my account which happens next week.

I am aware I will be required to return equipment to Virgin, but have the following questions.

1 will returning cost me anything?
2 how do they notify me of return details?
3 I assume they want the V6 boxes and router returned - what about the remotes?
4 how long do I have to return the equipment?

Thanks

Hugh	21-10-2020 16:59

Re: Returning Equipment

https://www.virginmedia.com/help/vir...ipment/returns

Raider999

21-10-2020 21:43

Re: Returning Equipment

Quote:

Originally Posted by Hugh (Post 36054591)

https://www.virginmedia.com/help/vir...ipment/returns

Thanks for the link Hugh

Raider999

08-11-2020 12:44

Re: Returning Equipment

Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not

OLD BOY

08-11-2020 18:45

Re: Returning Equipment

Quote:

Originally Posted by Raider999 (Post 36056913)

Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not

Maybe it arrived by drone! ;)

RichardCoulter

03-12-2020 12:17

Re: Returning Equipment

They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?

Hugh	03-12-2020 13:02

Re: Returning Equipment

Quote:

Originally Posted by RichardCoulter (Post 36060787)

They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?

They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...

BenMcr

03-12-2020 14:22

Re: Returning Equipment

Quote:

Originally Posted by Hugh (Post 36060790)

They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...

https://www.virginmedia.com/help/coronavirus-update

Quote:

Can I return my equipment?
Normally, we ask you to return your kit. That’s because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We’ll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.

spiderplant

03-12-2020 15:32

Re: Returning Equipment

Even in non-COVID times, they'll take appropriate precautions. You should see the state of some of the returned kit :shocked:

Raider999

03-12-2020 19:15

Re: Returning Equipment

When you have returned your kit, I would expect some sort of acknowledgement that they have received it - done a month ago, so far nothing!

Jimmy-J

03-12-2020 19:52

Re: Returning Equipment

I got a text from a guy who was working for Virgin Media CPE. He said he was trying to arrange a collection of VM equipment, and that he was working in my area and could pick it up. He collected it later that day and I got an email from VM to confirm the collection soon after.

All times are GMT +1. The time now is 06:36.