Hub 3 updated
 

9.1.1802.610

Showing a "flashing" red 'phone symbol.

18/02/2019 10:30:54 notice SW Download INIT - Via Config file
18/02/2019 10:33:24 notice SW download Successful - Via Config file

Re: Hub 3 updated
 

Interesting, are they about to trial VoIP?

Re: Hub 3 updated
 

I am on : 9.1.1802.610 no flashing phone symbol

Re: Hub 3 updated
 

Already on VOIP.

A number of others have same problem: https://tinyurl.com/y392sstu

Re: Hub 3 updated
 

How do you get on VOIP?

Re: Hub 3 updated
 

I had to reboot the Hub 3 to get a SW download. Now the GUI is playing up!

Re: Hub 3 updated
 

Confirming that the upload signal is showing very low levels, like 4.5 instead of 45.

Re: Hub 3 updated
 

Glad I am still on 608, I guess I will dig out the black tape ready!

It's ridiculous so many people reporting this and no fix yet.

Re: Hub 3 updated
 

You can't choose. Virgin Media will put you on it if they need to.

Re: Hub 3 updated
 

Software version: 9.1.1802.610, no flashing lights but not noticed any change either. BQM looks good so far.

Re: Hub 3 updated
 

I was on 9.1.1802.610 for testing but now been moved on to 9.1.116.608 I have Virgin VOC

Bug

Re: Hub 3 updated
 

Looks like am back on 9.1.1802.610 after an upgrade on our CMTS to 32 Downstream channels & 6 Upstream channels

20/02/2019 10:04:0 notice SW Download INIT - Via Config file
20/02/2019 10:06:3 notice SW download Successful - Via Config file

Now locked to 5 upstreams

Re: Hub 3 updated
 

From V.M.

"The flashing red light is due to an issue we're aware of and the teams are working on getting it sorted asap. Sorry for any concern this may have caused.


If you do experience any problems with the service, or if there's anything else we can help with please don't hesitate to let us know."

Re: Hub 3 updated
 

Thee upstream power is a decimal point out! Who checks the firmware? A lock of product assurance.

Also nothing in the VM forums on what this release does/fixes. Typical.

Re: Hub 3 updated
 

I think over the years I been with NTL/Virgin it's been a race to the bottom. Yes, they may keep speeds up, but it's become a poor place for Customer support and QA for firmware. As you say Seph they can't even produce firmware Version Release notes
You would nearly think they are only in it for the money ……..

Re: Hub 3 updated
 

Re: Hub 3 updated
 

Is anyone on 500Mb/35Mb. Not sure how long I've been on it but I've just noticed it today.

Re: Hub 3 updated
 

Can you post your modem Max Traffic Rate and a speed test

Thank you

Re: Hub 3 updated
 

575000000

38520000

Speed tests vary as I'm using WiFi on my phone. Stood next to the Hub 3 I got 512/36. In the next room I got 420/36. I'm on the 610 update.

Re: Hub 3 updated
 

Was on ...608, but after reboot am now on 9.1.1802.610


Can you do a screenshot of your config page? Your test results are unexpected to say the least. Is this a trial?

Re: Hub 3 updated
 

What do you mean they are unexpected? There is a trial for a new speed tier but I'm not in it.

Re: Hub 3 updated
 

That is the unexpected. You also mentioned your 3.1.hub. That is also unexpected unless you are on a trial.

Re: Hub 3 updated
 

3.1 hub?

Re: Hub 3 updated
 

Sorry. My squiffy eyes.

I'm surely not the only one puzzled by your reported speed test result and your config.

Re: Hub 3 updated
 

Probably should have put a comma in.

I'm not getting your point about the speed test results vs the config? What's puzzling about it? Or are you saying that you're not aware of the 500/35 tier?

Re: Hub 3 updated
 

Nope

Re: Hub 3 updated
 

Isn't there a 500/35 trial going on as we know there is going to be a Business tier of this and there is some kind of new tier trial going on for a few months for residential?

Re: Hub 3 updated
 

Im certainly not aware of any 500/35 option, do tell .....

Re: Hub 3 updated
 

Nope. That's why I wanted to see a screenshot and perhaps also an image of the sped test result.

Re: Hub 3 updated
 

There is a trial going on for a new speed tier which I'm not part of. I applied but did not get in. Reports suggested the new trial could be 500/35. https://www.ispreview.co.uk/index.ph...broadband.html

My virgin media states I'm on 500 and so does my config files as well as the speed tests.

Re: Hub 3 updated
 

Re: Hub 3 updated
 

Can you do what others have said and post a screen grab of your config for 500/35 not just type it?

I believe you as there is a trial going on but it would be nice to see your config screen.

Re: Hub 3 updated
 

Re: Hub 3 updated
 

Cheers for that, i wonder how long they will let you trial it for, has it just happened?

Re: Hub 3 updated
 

I couldn't tell you when it happened, I just realised today. Seems strange as I'm not on any trial at the moment with them.

Re: Hub 3 updated
 

Sweet, we'll all get it August/September time

Re: Hub 3 updated
 

Maybe it'll be a new tier as there is a trial for that going on.

Re: Hub 3 updated
 

Tbh as they keep doing price increases i would rather them just increase the speed of existing tiers so we dont have a quirky new name or something stupid like xxxxl. The 3 new tiers could be 100, 300 and 500.

Re: Hub 3 updated
 

Thank you for providing evidence.

Did your IP address change with the upgrade? I ask this because if they haven't given you a new IP, that, in my view, would indicate that they are trialling you without a dedicated connection. That in itself would be encouraging because it would suggest that VM are confident about providing the service on the network as it is. I was on a proof of concept trial some years years ago, (400/25) but was given a dedicated connection and different kit.

Re: Hub 3 updated
 

No new IP address.

Re: Hub 3 updated
 

What's your normal tier?

Re: Hub 3 updated
 

350 on the VIP package.

Re: Hub 3 updated
 

Well seems I'm now in the trial as they are expanding it (pm today from the trials team) so I won't say no more. I swear VM work backwards.

Re: Hub 3 updated
 

Lucky you, i guess it is only the top tier that has been put in the trial.

Re: Hub 3 updated
 

I haven't

Re: Hub 3 updated
 

Probably should have said some top tiers.

I'm on 200mbit and i did get the initial email about a 'New Tier Trial' which makes me think it will be an additional tier rather than a free upgrade, but with VM you can never tell.

Re: Hub 3 updated
 

I never get emails for stuff like that, I would have trialled it for them and given it a run for its money.

Re: Hub 3 updated
 

https://www.ispreview.co.uk/index.ph...broadband.html

Sort of has a story.

Re: Hub 3 updated
 

On top tier and have had the latest firmware, but I am not on the trial yet.

Re: Hub 3 updated
 

Got this update overnight, still on 350/20 though.

I did apply for the same trial but didn't get in, doesnt appear to have been expanded to me (yet)

Re: Hub 3 updated
 

Where do VM advertise their trials?

Re: Hub 3 updated
 

They popup on their forum and registered users often get an email.

---------- Post added at 11:36 ---------- Previous post was at 09:52 ----------

Just did a manual reboot of SH3 and i am now on 610, no speed change but as others have reported the upstream Power dBmV is not displayed right with the decimal point in the wrong place.

Re: Hub 3 updated
 

it just takes the piss doesn't it? Every time they release firmware there is a stupid obvious problem with it which they could easily have fixed prior to release.

Re: Hub 3 updated
 

Absolutely, especially if they beta tested it with users!

Re: Hub 3 updated
 

I have just done a manual reboot and have got the same as you. No speed increase and stupid bug.

Re: Hub 3 updated
 

From V.M.

"We are aware that some customers are seeing the flashing red phone icon on their Hubs.

This is not service affecting and we are hoping that this will be resolved within a week. "

Re: Hub 3 updated
 

You have to seriously wonder about the people that VM employ to write their software and their beta testers. :rolleyes:

Re: Hub 3 updated
 

Re: Hub 3 updated
 

They are the Beta testers. :D

If I presented software in that state to my clients I'd be laughed out of town and out of business.

Re: Hub 3 updated
 

I wouldn't be surprised if the triallists did report the flashing light fault and the upstream Power error as those faults are so obvious, it's probably a case of it wasn't acted on by VM before it was released to the public as that often happens.

Re: Hub 3 updated
 

If these blindingly obvious faults got past VM's Beta testers what else is lurking inside the firmware?

Re: Hub 3 updated
 

Apparently virgin have confirmed this new tier https://www.ispreview.co.uk/index.ph...ring-2019.html

Re: Hub 3 updated
 

I was have in drop outs for a day or two the other day and I decided to turn off and on again. Now up to 9.1.1802.610

Seems to be stable. Fingers crossed

Re: Hub 3 updated
 

Hub 3 Re-booted @ 00:01 "Flashing red light" now cleared.

Nothing showing in Network Log.

Re: Hub 3 updated
 

Any change in firmware number?

---------- Post added at 12:17 ---------- Previous post was at 12:05 ----------

I don't think it is related to when i got this firmware but my TBB graph stopped spiking on 25th Feb and now it is pretty flat.

This was my normal looking graph on 608 and after a manual reboot on 610
https://www.cableforum.uk/images/local/2019/03/1.png

This spike change happened on 25th Feb
https://www.cableforum.uk/images/local/2019/03/2.png

And this is now what i get all the time.
https://www.cableforum.uk/images/local/2019/03/3.png

Re: Hub 3 updated
 

Got 9.1.1802.610 here in Oxford but can't see in log when that occured.

Config still 402.50/22.01

Re: Hub 3 updated
 

You should get yourself a TBB graph setup then you can easily tell.

Re: Hub 3 updated
 

Any change in firmware number?
No change still showing as 9.1.1802.610

No indication whatsoever of the update to remove the flashing telephone indicator L.E.D.

Re: Hub 3 updated
 

Today 10:15 Hub 3 stopped responding to BQM... everything else all ok.

Left it for a couple of hours, no change.

Re-booted now fully functional.

Re: Hub 3 updated
 

Apparently VM have updated my hub

We’ve just updated your Hub 3 with Intelligent WiFi technology. It adapts to your home to help deliver our most reliable WiFi signal.

Now that Intelligent WiFi is live in your home, it’ll:


Optimise itself to make sure your devices keep getting the best signal available
Automatically switch your gadgets over to the quietest channel available
Seamlessly move your devices to the best frequency for the room you’re in
Share out your WiFi evenly, so your newer gadgets won’t be held back by older ones

As part of this upgrade, you can use our Virgin Media Connect app to scan your home and check signal strength from room to room. If the app finds a WiFi blackspot we’ve missed, you can order another WiFi Booster at no extra cost right through the app.

Re: Hub 3 updated
 

Is there anyone else seeing less yellow spikes on their BMQ graphs as mine is still relatively flat?

Re: Hub 3 updated
 

Interesting... My VM email states"As part of this upgrade, you can use our Virgin Media Connect app to scan your home and check signal strength from room to room. If the app finds a WiFi blackspot we’ve missed, you can order another WiFi Booster for £3 extra a month, right through the app.

My BQM is better recently.

Re: Hub 3 updated
 

It depends on your bundle - customers who have Full House or VIP with a Hub 3 can get a free Booster - while they remain on that bundle.

Re: Hub 3 updated
 

Thanks Ben. Any specs on the VM booster, single/dual band, speed etc. £36 a year seems steep compared to retail versions.

Re: Hub 3 updated
 

Re: Hub 3 updated
 

Thanks. How many versions and what specs? Which one do VM supply?

Re: Hub 3 updated
 

Re: Hub 3 updated
 

For a second there I read...:D:D:D

"Shamelessly move your devices to the best frequency for the room you’re in"

Re: Hub 3 updated
 

Wouldn’t all this frequency hopping cause glitching?

Re: Hub 3 updated
 

I also received the same notification that they have upgraded me to "Intelligent Wifi"... I haven't logged into the router itself yet to check what settings have changed however, I did truy to use the app to "optimise" my broadband and check for dead spots. As I have Devolo Powerlines around the house I wasn't expecting to find any dead spots however, as soon as I moved into a room with one of the Powerlines, the app said that it couldn't assess the room as it wasn't connected to the Router but to a "Home Networking device", even though all the SSID and passwords are the same as the routers. Not sure why I would get this error/message... surely the app is just checking the strength of WiFi in the room regardless of whether it's through a Powerline or from the router itself?

Re: Hub 3 updated
 

My professional advice, as. A person dealing with WiFi design and installation, is to turn the stupid new facility off. It willdrive you mad.

First, channel hopping is bad news when you are in flight unless, when you go to a new room, you’re not in the middle of anything.

Second, VM’s record on getting firmware right isn’t exactly great.

Re: Hub 3 updated
 

Good to know, Sephiroth... will turn off when I have a chance to look at the settings for the router.... shame there isn't a way to access the settings remotely (out of the local network)...