Resetting TiVo bricked it.
 

I recently got Netflix and the app worked fine but I couldn’t watch any of the Netflix shows under my recordings. The online advice was ro reset the TiVo but it could take up to an hour. My wife finally got round to doing it on Thursday at lunchtime. . When I got home it was still resetting.
I rang Virgin and was very soon put through to second line who said they had a box with the same problem. This was gone 8pm on Thursday evening.
Today my TiVo was replaced by a nice new V6 box.
I am disappointed they didn’t come out on Thursday evening....

Actually I’m very impressed with their service.

I just wish I could upgrade to the VIP package on the same terms as a new customer, but it doesn’t even come up as an upgrade for me.

Overall I’m very happy with Virgin.

Re: Resetting TiVo bricked it.
 

The only way to get a deal is to ring them up. You may be surprised at what they offer you.

Re: Resetting TiVo bricked it.
 

You won't get the same deal as a new customer. The business model all providers work too is slanted toward people constantly switching providers, as it puts a feather in OFCOM's cap by making it look as if competition in the market is working. You may get a loyalty discount if you have been a long term customer, but these only last for a fixed period.