Re: Retention Dept gone?
 

What's the normal price of Sky?

Re: Retention Dept gone?
 

No-one who wants it cheaper pays that, though, do they?

Re: Retention Dept gone?
 

As I do, I will be ringing Virgin to cancel - if they don't give me a deal I will return to Sky

Re: Retention Dept gone?
 

Broadband speed keeps me at Virgin as i live in a village which usually doesn't get many broadband options.

Re: Retention Dept gone?
 

Sky Entertainment £22 a month for 18 months

Sky Kids £5

Sky HD £0

Sky Q Multiscreen £13

Ultimate On Demand £12

Sky Sports £23 a month for 18 months
18 month minimum contract. Non-contract price £30pm

Sky Cinema £11 a month for 18 month
18 month minimum contract. Non-contract price £19pm


Sky 63Mb broadband £27 a month 18 months contract, then £45.99 a month thereafter. £10 one-off cost


Sky Talk Anytime Extra - £10

Chat anytime day or night with unlimited inclusive calls to UK mobiles and landlines (0845/0870 calls not included)


Monthly £123 for 18 months, then £156.99
One-off £114.95*

*Fibre Broadband Activation Fee £10, Broadband Hardware Delivery Charge £9.95, Sky Q Mini £20, Sky Q 2TB box £75


Plus....

BT Sport on Sky £29.99, £20 upfront

BT Sport HD FREE for 3 months, then £6.50 a month

BT Sport on 2nd box FREE for 3 months, then £6.00 a month

Three Unlimited SIM £20 a month (normally £24) on a 12 month contract or £25 a month on a 30 day contract



V.VIP: £99 a month for 12 months, then £139
Sky/BT/Three: £172.99 for 3 months, then £185.49 a month for 15 months, then £219.48 a month

Upfront fees
Virgin: £25
Sky/BT/Three: £134.95

Re: Retention Dept gone?
 

Thought so.

Re: Retention Dept gone?
 

Ouch!

Re: Retention Dept gone?
 

I think personally that Virgin Media should be sold to another company, who will look after there customers. After today farcical problem of outage problems.

VM should sell and bring in another company that can give 100%. And sadly, VM do not give that

Re: Retention Dept gone?
 

There are new rules coming in that oblige TV and broadband providers to tell their customers about the 'best deals available'.

https://advanced-television.com/2019...st-deal-rules/

I wonder if this will put an end to haggling? After all, if I get a really good deal that beats what is being advertised as 'the best offer', doesn't the deal you've just done become that best offer?

Frankly, I would prefer such a system being in place which does not encourage haggling. At least you know where you are and you have a fairer system where everyone is treated the same.

Re: Retention Dept gone?
 

You could end up with those that are more prudent being penalised by flat pricing and an end to “new customer offers”.

If I can be bothered switching provider every 12 months I don’t see why I should be penalised because others don’t know/don’t want to make the effort. Much like those that continue to pay full whack on their mobile on month 25. Energy providers too.

Implementing this isn’t going to come from the profit lines of Virgin/Sky, it’s going to be from the customer base.

I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.

Re: Retention Dept gone?
 

No, they only have to show generally available tariffs.

"We acknowledge that, where notifications include the cheapest generally available tariff, a customer may be able get a cheaper price than that shown by negotiating directly with the provider or purchasing via a third party."

"there is also nothing that prevents providers from presenting alternative tariffs to their customers, where they are lower than the cheapest generally available tariff and the provider decides to make them available"

Source: Ofcom

Re: Retention Dept gone?
 

The problem with that is being a New Package by definition means they are different, not just a price difference, and the customer may not want what is being provided on the New Package or even the terms that comes with it. Automatic processes of this nature will lead to problems.

Better to write to the customer beforehand and offer them choices.

For example, we were on M+ TV. After being around forever VM finally wanted to discontinue it. It hadn't been sold to new customers for a while, it was a long standing legacy tier. M+ customers were moved to Fun tier and given 30 days to try it (no obligation) and decide from there, whether they wanted to keep it (do nothing) or downgrade to Mix or Player. Sure the 30 days trial was automatically implemented, but there was open prior communication and there was a choice. They wrote to you just before it happened.

Re: Retention Dept gone?
 

Doesn’t that penalise the vulnerable and elderly, though, jfman?

Re: Retention Dept gone?
 

That, unfortunately, is day to day life in a capitalist system. I can pick up a newspaper and check websites for the best deals on televisions, laptops, mobiles, mortgage providers all the way down to who is doing the best price on 12 bottles of my preferred German lager.

Unless we just want to go the whole hog and nationalise everything and have straightforward regulated pricing for everything. I’d be at the front of the queue for the socialist revolution but as far as I can tell this is offering me the downsides of capitalism (international companies making supernormal profits) and none of the upsides.

Re: Retention Dept gone?
 

The problem with that is you get variable answers depending on who you talk to and what time of day it is. Some people just don't know how it works. I'd say users like us who use forums are in the minority of knowing how to play companies.