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Receipts
Hello,
Why does Virgin Media have a policy of not providing receipts? Every time I make a payment I am told that I will get a receipt, but I have never had a receipt from Virgin in my life. What does it take to get them to send me a receipt? And does anyone have an email address so that I can write to their support department (if they have one)? I live in hope, but experience suggests that I hope in vain. |
Re: Receipts
Why do you want a receipt?
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Re: Receipts
Why do I want a receipt? Because it is standard business practice to send a receipt whenever a customer has paid money. Also I have reasons not to trust Virgin Media because of their past (and present) egregious behaviour. Therefore I want a receipt. Why would you think that this is an unusual request? If you had the same experience of Virgin as I have then you would want a receipt as well.
---------- Post added at 19:51 ---------- Previous post was at 19:47 ---------- I normally pay bills by standing order, but in Virgin media's case I phone them on their 150 number and pay them that way because it is more convenient for me to do so. Every time I pay them I am told that I will get a receipt, and every time I do not. Do they have a customer support email address? If I knew what that was (if they have one) then I could write to them directly instead of having to post on a forum. ---------- Post added at 19:56 ---------- Previous post was at 19:51 ---------- In any case, why should I need a reason to want a receipt? It is standard business practice to send receipts on receipt of payment (especially when I'm specifically told that I will get one). What is strange is that I am always told I will get one and never get one. Every time. That is very strange. Don't you think? Do they have an email address? |
Re: Receipts
OMG Come into the modern world and pay by DD or don’t deal with a business you have such a poor opinion of.
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Re: Receipts
With DD you have 2 weeks or more advance notice of the amount to be taken. Plenty of time to sort any issues out.
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Re: Receipts
<removed>
pip08456 and nomadking, the DD option sounds good, but I believe that there's a more basic problem here. It bears all the hallmarks of them having the wrong contact details for me, which could be a possible explanation of their behaviour. I tried to open a new account with Virgin Media with my new (and working) email address, but they insist I use an account which has an old (and non-working) email address. But the problem is that there doesn't seem to be any way of contacting them to tell them this. They could be sending me receipts to my old email address, for all I know; the point being that there is no way of knowing this. Without actually knowing what is going on I have no way of addressing it. But I could address it if I had a support email address for them. So are you aware of a customer support email address for Virgin Media? |
Re: Receipts
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https://community.virginmedia.com/t5...count/ct-p/faq |
Re: Receipts
That link certainly leads to a lot of dissatisfied customers, by the look of it!
Just a simple customer support email address: it surely isn't that much to ask. Of course, there's the possibility that I could spend forever doing this. I'd go back to BT, but they're worse! |
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Re: Receipts
If you can access your VM account you can change the details used by adding your current email details in your 'Profile' as your prefered contact option.
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