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Cant log in to TV Go
It looks like multiple people are having issues logging into Virgin Tv Go
https://twitter.com/search?q=virgin%...d_query&f=live i keep getting "Oops, that hasn’t worked! Please sign in with your main user account. Sub-accounts cannot sign in." even though I amthe main account holder. does anyone know anyone to contact to sort this? |
Re: Cant log in to TV Go
Works in CM20
---------- Post added at 16:11 ---------- Previous post was at 16:09 ---------- Quote:
Try checking settings to see what devices are connected |
Re: Cant log in to TV Go
Virgin TV Go works fine down here in the PL area.
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Re: Cant log in to TV Go
You can't get to device management, without logging in.
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Re: Cant log in to TV Go
I had to use my virginmedia.com email address. I don't use it as my main account email.
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Re: Cant log in to TV Go
I dont have a virginmedia.com address only an ntlworld.com one.
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Re: Cant log in to TV Go
I logged in no problem using my @ntlworld.com account that is the VM one I use at virginmedia.com and get notifications from VM on.
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Re: Cant log in to TV Go
I couldn't login using my main account email so I went to register and put in my main account and it gave me a list of my other email addresses. The one that worked is a secondary account that I have never used. Not sure if customer service can help people who can't log in.
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Re: Cant log in to TV Go
I can't log in with my main @ntlworld account which has been the primary account since they started doing broadband many years ago but I can log in with my wife's @ntlworld account which is a sub account without any issue.
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Re: Cant log in to TV Go
I had the same problem logging in.
Spoke to CS and they confirmed there are a issue with this in my area. Apparently known fault internally but not listed in service status page. |
Re: Cant log in to TV Go
Issue now been fixed.
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