Re: Retention Dept gone?
 

Tell them you want to cancel. Leave the call in your 30 day notice period if required.

Re: Retention Dept gone?
 

The Indian call centre don’t even bother, call first thing in morning

Re: Retention Dept gone?
 

They'll call you back within a few days if you give your notice.

Re: Retention Dept gone?
 

Surely, ben or spiderplant could confirm if retentions still exist?

Re: Retention Dept gone?
 

They never did exist.

Re: Retention Dept gone?
 

I must have imagined those special offer call backs then. Unless the pedantry is that internally they have a different name.

At a minimum they do employ people who partially their job is to call back customers who have given their notice with better offers than those deals offered in the initial call. Obviously, it would be unwise for Virgin Media employees to encourage/promote this on Internet forums.

Re: Retention Dept gone?
 

Are you kidding? I've been put through to retentions in the past, or are they called something different?

Re: Retention Dept gone?
 

The "thinking of leaving" advisors is who i've always spoken to....so retentions in all but name :erm:

Re: Retention Dept gone?
 

Phoned "thinking of leaving" at 9:10am today, its still India. Will write to CEO instead

Re: Retention Dept gone?
 

They are Customer Relations.

Try again tomorrow when it isn't a Bank Holiday.

Re: Retention Dept gone?
 

Utter pedantry.

Re: Retention Dept gone?
 

Not really. If you ring an offshore call centre and ask to be put through to "Retentions", don't be surprised if they don't know what you mean.

Re: Retention Dept gone?
 

Perhaps their own lack of understanding of the English language, perhaps because they’re told people that aren’t intent on cancelling shouldn’t be put through.

Either way thanks for your confirmation that the team that offers discounts to people “thinking of leaving” for the purposes of retaining customers does exist. Known on this forum, by thousands of references, as retentions. What they are internally known as is irrelevant to the customers who just want a better price. I’m sure that’s what Mad Max really wanted to know.

:)

Re: Retention Dept gone?
 

Do it on a normal working day.

Re: Retention Dept gone?
 

Bang on jfman. :)