Retention Dept gone?
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.
Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past? |
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Mind you, it is cloudy here... |
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I hope it's not really gone, and that call hander was just fibbing.
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For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.
One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back. :) These days I think the discounted prices are overcharged too! :D |
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Retention is everything, so there's always a retention dept. Think they only work office hours, so the OP might have got through to normal CS who will give nothing. Either ring back, or cancel and they'll contact you, sharpish ! |
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My mum phoned VM and pressed the options for retentions and got through to normal foreign customer services, so it's possible they have gone.
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I spoke to them this morning they still exist as a department I phoned at 11 ish
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A truly effective retentions department isn’t one that’s openly discussed on Internet forums are dishing out deals right, left and centre to anyone that asks for a deal.
It’s supposed to exist to retain those who genuinely intend to leave. I’d not be surprised if they operate on a “call back” basis a day or two after notice is given. |
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As a matter of interest is 'Retentions' the department you speak to if you phone and click thru the options to 'I'm thinking of leaving'?.
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Not ordinarily, someone tries to fob you off first (in my experience managing two contracts for a few years now).
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I will try to ring "retentions" again early tomorrow morning to see if I get UK or India. The Indians did say there is no discount available despite one before said said there will be. One of them was fibbing.
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