VM admit that STM hours vary without notice
 

As far as I'm aware this is the first (quotable) admission from VM that they are routinely implementing STM out of the published hours despite there being no mention on the VM website.

Or have I got this completely wrong?

Re: VM admit that STM hours vary without notice
 

Nope you are right there. First I've heard of the weekend hours being different from the weekday ones.

Not good :(

Re: VM admit that STM hours vary without notice
 

That seems a complete admission yes, and I can't see what STM times apply for weekends and bank holidays, unless I missed something obvious.

Re: VM admit that STM hours vary without notice
 

Some weekday times are slowly changing depending on region and UBR capacity.

Re: VM admit that STM hours vary without notice
 

And tech support look like liars and idiots because they don't know about it.

Re: VM admit that STM hours vary without notice
 

It does make the STM system a bit of a farce in my opinion. VM have announced the peak times STM kicks in, thereby encouraging heavy users to download off-peek. Now they appear to be moving the goal posts a little without any supporting information.

Poor in my opinion, although I do agree with the STM policy in principal.

Re: VM admit that STM hours vary without notice
 

That email was referring to the afternoon of last Friday (a bank holiday, for later readers) and the user was already STM'd by 1pm. Which would indicate that it had 'started' late morning.
I'd say that was quite a *drastic* change...

Any idea if/when VM intend to inform us of these new STM limits?
(And the Tech Support staff too?)

Re: VM admit that STM hours vary without notice
 

But to quote the traffic management policy,

Will the thresholds change?

The way that our customers use their broadband is changing all the time, so it's possible that in the future we may increase or decrease the thresholds - don't worry though, we'll always let you know on our website if we're going to make any changes, and we don't expect the thresholds to change very often.

Seems VM are trying to shaft us again without letting us know.

Re: VM admit that STM hours vary without notice
 

I'm actually as angry about that as I am about discovering they've changed the rules without bothering to notify us.

I bet TS will be rather 'upset'...

Re: VM admit that STM hours vary without notice
 

Not happy at all at that admission.

While I don't agree with having a limited connection during peak hours, I have configured my router to block certain types of traffic (i.e. newsgroups!) appropriately during that time so I don't go over the threshold.

How the hell am I supposed to manage my usage to avoid STM if I don't actually know when the triggers are? :mad:

Re: VM admit that STM hours vary without notice
 

You will find out if you ring to complain about slow speeds at unusual times like before Midday!!!

Re: VM admit that STM hours vary without notice
 

Upset is a very mild term for how I feel about this.
I'm furious, HTF am I supposed to do my job properly
when I'm missing information??

Re: VM admit that STM hours vary without notice
 

This company enjoys lying to its customers. they get a big buzz from lying and cheating its customers. they think they're really clever always lying and deceiving its customers.

Re: VM admit that STM hours vary without notice
 

The STM changes (for weekends/bank hols) in some areas is 12pm-9pm

Re: VM admit that STM hours vary without notice
 

Left-hand / right-hand problem?