Re: 'You are in a queue'!
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For customers it usually was more frustrating as the callback could be at a random time - at least if you have a queue call you can hear a progression and have a pretty good idea when you're going to get to speak to someone. For ntl the success rate for the automated call backs could be a bit random. People could hang up after asking for a callback and then immediately call back in. So you could have agents either getting an engaged tone or voicemail when they were allocated the outbound call, and so that time is wasted rather than dealing with a live call. So although it's a good idea in theory, it isn't always a better idea that just waiting on a call. |
Re: 'You are in a queue'!
That’s what "hands free" is for...
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Re: 'You are in a queue'!
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Re: 'You are in a queue'!
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