Moving home, question about install
 

I will be moving soon and will arrange to have VM installed at my new home.

I have a question about installs, is it possible to have the Cable tv box and the modem installed in two different locations?

The reason I ask is I am having ethernet cables installed in a few rooms and having all the cables go back to the spare bedroom that will become my office. So I want the TV box in the living room and the modem in the bedroom where it will connect to a router, then a switch that will essentially feed the other outlets.

Is that a possibility or a no no for the installer?

Re: Moving home, question about install
 

When I had VM TV I had separate cables for TV and Modem, as they were in different locations, all done by the installer.

Re: Moving home, question about install
 

Thank you, sounds like it is possible then.

Re: Moving home, question about install
 

Re: Moving home, question about install
 

We have our cable TV box in the living room and the cable modem upstairs in the spare bedroom, so yeah its not a problem for them.

Re: Moving home, question about install
 

The newer V6 TV boxes do also need a way to connect to your broadband, so your TV location will need a lan connection available (or decent wifi).

Re: Moving home, question about install
 

The only reason I have TV is everytime I try to cancel it, they give me a price that includes it for like £5. I only ever use it for watching the World Cup or the Euros.

There will be LAN ports in the area by the TV, and if WIFI is iffy downstairs then I will add an access point.

Re: Moving home, question about install
 

Re: Moving home, question about install
 

Somedays I really wonder if I do ;)

Another question, do virgin allow you to have services in two locations for a short time as I don't have a moving date as I am having work done at the house and once I get that date it will be a week, maybe two at the max. I am kind of worried that might not be enough notice for Virgin to do a new install as there is current no Virgin installation there.

How complicated is wiring up a property that has never had virgin before. The house itself is not a new build so I hope there is no issue to pulling a cable or capacity.

And how do I know if the area is FTTH or hybrid coaxial?

Re: Moving home, question about install
 

It's hard to predict how much pre-installation work will be needed. Best to give as much advance notice as you can.

PM me the postcode and I'll check what type of network it is.

Re: Moving home, question about install
 

Thanks PM sent.

Re: Moving home, question about install
 

On the off chance I contacted Virgin via chats and looks like they can do pre work prior to my move date. Now just need to be contacted by then to arrange a date.

Re: Moving home, question about install
 

Does anyone know how robust the orders process is at VM? I booked my install for 5th Feb and they pay week arranged to move it to an earlier date

As the property doesn't have VM already there was going to be some preprep work the day before. I am really hoping that changing the date this gets flagged somewhere and the installer doesn't turn up on the day and sat sorry can't do the install.

Re: Moving home, question about install
 

Just had a call from VM to say they had to put my install on hold due to blockage in the ducts and need permission from the local council to resolve the issue.

As there is bugger all mobile signal, or at least not a very good one I need to look at getting a 30 day rolling contract with an open reach provider. Googling seems to suggest this is a thing but when I go to the providers page it always seems to be a 12 month term.

Does anyone know if such a thing exists?

Edit: looks like Now have a no contract option.

Has anyone had to deal with VM getting permission from the local council, sounds like this could be months?

Edit 2:

Ah just thought any open reach connection is going to require a phone line and that will probably be a 12 month contract.

Re: Moving home, question about install
 

OMG yes, you got it right, when I was in the same situation it took FOREVER for them to get approved for that permit ught, still worth the wait I'd say

Re: Moving home, question about install
 

So a few weeks on and things haven't moved along, it really is frustrating dealing with CS, even a complaint raised seems to be going round in circles, every time I speak to someone I am told a pre-pull is scheduled for that day, either staff just say that or the contractors that this with are gaming the system and just changing the date everyday so it doesn't breach an SLA.

I need to get this escalated and so far my request to speak to a manager or area manager is falling on deaf ears and I am getting absolutely no reply's regarding compensation.

Re: Moving home, question about install
 

Have you tried the actual VM forums ?

Re: Moving home, question about install
 

Yes they were the ones that raised the complaint for me. I found some emails last night so I tried email the head of CS, don't expect a reply though.

Re: Moving home, question about install
 

Had a call from someone at VM yesterday and they basically said that the cost of resolving the issue with pulling the cable was too costly and they will not be able to supply me with a service.

It is very odd as they are simply writing of the road, which has a lot of houses, even though the street is fully cabled up.

I guess they only left is now wait for OpenReach to fibre up my area, so goodbye VM after being a cable customer since 1997.

Re: Moving home, question about install
 

I recently moved and faced similar decisions. For finding a moving company, I used threemovers.com/best-moving-companies/ which helped me pick Three Movers due to their good reviews and services. Regarding your question, it is possible to install the cable TV box and modem in different rooms. I had a similar setup where the TV was in the living room and the modem in my office. The moving company coordinated with the installers, ensuring that my internet and TV setups were according to my plan. The key is to communicate clearly with the installation technicians about your requirements; they can usually accommodate such setups as long as wiring and signal requirements are met.