Originally Posted by Mr K (Post 36063451)

I got 3 versions of customer support, when haggling over a new contract today.

The first, was somebody overseas who sounded helpful was going to transfer me to cancellations, and ended up with a dead line...

The second lasted half an hour. Overseas again, poor line (inexcusable for a cable company !), very poor English. I've nothing against overseas call centres some of the best tech support I've had has been from India , but they need to be able to communicate. At the end of which after a lot of delays being put on hold, offered me a couple a quid off, which I didn't accept so was going to transfer to 'level 2'. Transferred, then engaged then deadline....

Third time lucky I got through to Scottish gent , who did me a much better deal than last year. So worth ringing again if you get no joy.

Good customer service is there but its pot luck and seemingly rare. Things have definitely deteriorated since I last rang.