Re: This is what passes for support at VM
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Re: This is what passes for support at VM
Ring and tell them you want to upgrade your package, see how long it takes them to connect you to someone who can do it :D
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Re: This is what passes for support at VM
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You can always send a registered letter. Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG |
Re: This is what passes for support at VM
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The problem with the apparent lack of resolutions is that after the initial chat, it goes to Direct Messages, and often people don't go back on after the problem is resolved to let people know (I did). It can work, but only if you give it a chance (and have patience). |
Re: This is what passes for support at VM
Another one:.
Hi, your speaking to Priya. Thank you for contacting Virgin Media Messenger. Hope you are doing well. Thanks for your query. I see that you want to discuss about your services. I can certainly help you with that. Before we continue can you please confirm: **Your full name **Your account number ** Are you the account holder' asking for account numbers that have already been supplied over and over again. LMFAO ---------- Post added at 17:22 ---------- Previous post was at 17:20 ---------- Quote:
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Re: This is what passes for support at VM
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Re: This is what passes for support at VM
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---------- Post added at 18:10 ---------- Previous post was at 17:50 ---------- and another one, she contacts me asks for accounts and then does this: 'I really understand the concern, I will now be returning back this conversation to queue as I am done with my shift. Do not worry the next agent will pick it up and respond back to you as soon as possible. Thank for your patience.' How crazy is this!!!!! |
Re: This is what passes for support at VM
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Do you want help ot not ? Ranting will not solve your issue. If you dont want help/advice, why are you posting ? For the record, Ive used the community forum twice, and had my issue resolved both times. |
Re: This is what passes for support at VM
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Re: This is what passes for support at VM
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This company is dysfunctional and some staff are now out of control e.g. one person asked to speak to a manager and was openly laughed at down the phone, another was insulted with an obscene term beginning with w and ending in r, another joined a customer self help group and started insulting customers and undermining what frustrated customers were posting (aka trolling) until she was found out etc etc. |
Re: This is what passes for support at VM
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VM seems to want to create an atmosphere of hatred, bile, anger, frustration and a backstabbing culture and I can honestly say in all my years working in I.T it was the worst worst worst place I had ever worked. I was so happy the day I left that toxic mess of a company. The only reason I still have broadband from them is because they make it nearly impossible to escape from them. They have signed me up to contracts that I never even agreed to, numerous times. How Ofcom has not kicked the living **** out of them is beyond me. So I can totally believe it when people tell stories of being called all kinds of names, being told to ###off etc by VM staff. The staff were out of control over 10 years ago and it looks like it has got worse and once the police had to be called because one of teh support staff was being abusive to some guy, but unfortunately for the abuser, the guy lived really close and turned up at the door asking for the support staff by name....and teh abusive support staff sh#t himself and they called the police. Imagine that! Imagine having staff so rude that the general public turn up looking to punch their lights out. |
Re: This is what passes for support at VM
Mmmmmmmm....
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Re: This is what passes for support at VM
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Re: This is what passes for support at VM
I got 3 versions of customer support, when haggling over a new contract today.
The first, was somebody overseas who sounded helpful was going to transfer me to cancellations, and ended up with a dead line... The second lasted half an hour. Overseas again, poor line (inexcusable for a cable company !), very poor English. I've nothing against overseas call centres some of the best tech support I've had has been from India , but they need to be able to communicate. At the end of which after a lot of delays being put on hold, offered me a couple a quid off, which I didn't accept so was going to transfer to 'level 2'. Transferred, then engaged then deadline.... Third time lucky I got through to Scottish gent , who did me a much better deal than last year. So worth ringing again if you get no joy. Good customer service is there but its pot luck and seemingly rare. Things have definitely deteriorated since I last rang. |
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