Re: Ridiculous mobile scenario - I'm fuming.
Ok went to Tesco's staff said would be VERY happy to setup a SIM free phone if l took out a contract with them . And if any problems later just come back .Wish l thought to record it !
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Re: Ridiculous mobile scenario - I'm fuming.
I wonder if the R stands for 'Restricted service' because it's not locked to a network ie 999 calls only?
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Dunno why you felt the need to highlight those points tbh |
Re: Ridiculous mobile scenario - I'm fuming.
Still not been contacted by either a manager or somebody replying to my official complaint.
This morning I received a bill for £36 for all the calls to customer care I had made from my Virgin Media landline. This company is ****. |
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If you call them to complain, you will be given another empty promise of a call back that won't materialise and on and on and on it will go. If you insist on immediately speaking to a manager as a result of this or don't just meekly go "OK then", they will tell you to stop calling/suddenly lose the ability to speak the limited English that they have/tell you you have nothing to complain about/say you've previously been told to stop calling. Their false scripted niceties will end at this point, which you will notice from their tone of voice. The phone will then be slammed down on you. Record everything and use it as evidence to eventually pass onto your solicitor or CISAS. |
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https://www.google.com/search?q=virg...&oe=utf-8&aq=t ---------- Post added at 14:39 ---------- Previous post was at 14:23 ---------- Quote:
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Re: Ridiculous mobile scenario - I'm fuming.
I switched to giff gaff today. Within 4 minutes of switching SIM cards I turned on mobile data and guess what I had a 4g signal! Wow.
That'll be the mobile data signal that I've been paying for but couldn't get under Virgin because they claimed I must have switched something off on my end and I needed to factory reset my phone or buy another phone. Absolute scumbags. Anyway - I've swapped numbers via PAC code process (taken my number with me to Giff Gaff) - do I also need to close my account on Virgin Mobile or will it do it automatically as my number is no longer held with Virgin? Thanks. |
Re: Ridiculous mobile scenario - I'm fuming.
I had four numbers on my mobile account, but moved two of them to Sky a couple of years ago.
They simply vanished from the account. I assume when I move the others, they will do the same - so the account will simply be empty. |
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When you port out your number it automatically closes your account, unless you still have other numbers active on it.
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