Re: Rollout of the HUB5
 

I've not received an email notification yet but chose October 11th for delivery.

Re: Rollout of the HUB5
 

i haven't had an email and nothing shows up i my virgin media supposed to be delivered on 3rd not had one to confirm or to cancel so will see :/

Re: Rollout of the HUB5
 

I’ve just got the email cancelling me order… I suspect it’s due to the useless Wi-Fi pod on my account that never worked. As the hub 4 I’ve had for about two years. Would have been nice to 2Gb Ethernet port to connect to my decent router.

Re: Rollout of the HUB5
 

It's because you have a Hub 4.

Re: Rollout of the HUB5
 

just got mine through too soddin useless lol wouldn't mind if they just let you use your own like in other country's and by own i mean actual docsis modem no an extra box plugged into theirs

Re: Rollout of the HUB5
 

Exactly I know over in the US Comcast and other cable companies let you buy your own cable modem.. I think the excuse virgin give is for support.

Re: Rollout of the HUB5
 

….so go to another supplier who does let you buy your own modem/router.

Re: Rollout of the HUB5
 

Most let you use your own its just they won't support it if something goes wrong. I currently have my Asus router setup with both Sky ultrafast and Virgin as the backup connection. out of contract with virgin so could leave at any stage will be once decent 5G speeds are available to me.

Re: Rollout of the HUB5
 

How long does it take to get an email notification after placing an upgrade order?

Re: Rollout of the HUB5
 

TBH I am not expecting anything till close to the delivery date

Re: Rollout of the HUB5
 

yeah when your choice is 1gig virgin or 80Mbps BT that aint gonna happen....it annoys the hell out of me that their premium users are treated like this and dumb mary with a 100Mbps connection who wouldnt know a 2.5gig port if it bit her on the arse gets the latest hub when she would easily use a hub3.....in my opinion VM are a disgrace of a company and the minute another gig provider moves into my area they won't see me for dust.....

Re: Rollout of the HUB5
 

Exactly they are doing it all wrong you'd think they would supply the latest most powerful equipment to power users who have the Gigabit broadband rather than people who probably don't need it as they do simple things like go on Facebook or do their shopping online.

Re: Rollout of the HUB5
 

I am on 200 meg but play PC VR on my Meta Quest and it connects to the PC over WiFi and is Wifi 6 enabled so that is my use for the 5 over the 3

Re: Rollout of the HUB5
 

Jay, have you had email confirmation yet regarding your Hub5 order as I haven't?

Re: Rollout of the HUB5
 

Nothing bud