Rollout of the HUB5
 

Any news on this? still waiting to hear from VM.

Re: Rollout of the HUB5
 

I had one, it lasted 4 months before it died, it felt like it was a beta test thing, I'm back to SHub4 now with no issues.

Re: Rollout of the HUB5
 

after months god knows how long of banging my head since the announcement tying to get CS to give me one a reddit user gave me this link ordered today long wait for delivery though 3rd October was first available

https://www.virginmedia.com/offers/v...78cfbxxxashub5

Re: Rollout of the HUB5
 

I want the wifi6 for my Meta Quest 2 but dunno if I want to risk this router,

Re: Rollout of the HUB5
 

I don't want to risk it seeing how rough the Broadband Quality Monitor looks compared to me Hub3.

Re: Rollout of the HUB5
 

i just want the 2.5 gig port lol i dont use the built in wifi anyway you can pick a wifi 6 router up from amazon for les than 30 quid these days

Re: Rollout of the HUB5
 

In these days of high energy costs why would I want to add even more permanently on hardware?

Re: Rollout of the HUB5
 

The average router uses about 10 watts, which at 35p per KWH means roughly £2.50 a month.

Re: Rollout of the HUB5
 

or £30 a year. It all adds up when you are on a low income

Re: Rollout of the HUB5
 

for me its more functionality over cost with both the hub 4 and 3 before it i always found the wifi coverage to be shocking to the fact that literally outside the room its in it was just unusable, id blame it on the fact ive got an old house with fairly thick but with my current setup i can still pick my wifi up half way up the street

maybe the hub 5 will be better i don't know till it arrives, sure id like to have less devices plugged in but but hey ho im not going to complain over a couple of watts when it comes to usable or non usable, im sure the google homes i got sitting there doing little most of the time use more than my router

Re: Rollout of the HUB5
 

Here's my Hub5 BQM (modem mode):

https://www.cableforum.uk/images/local/2018/11/1.png

Is this "rough"?

Re: Rollout of the HUB5
 

This is not rough, it looks like a normal VM graph for Hub2/3, it's the best I've seen.

Re: Rollout of the HUB5
 

went threw that link last week and ordered 1, date for 2nd october.
checked my account there to check, nothing, no orders or email.
think i have no chance . any 1 else had luck with getting 1 from that link ?

Re: Rollout of the HUB5
 

Order cancelled at their end as I have a 4 with Pods and the 5 isn't compatible with my account settings.....

Re: Rollout of the HUB5
 

I've ordered and had it confirmed by text and email.
It's also showing on my account under my orders.

Re: Rollout of the HUB5
 

How long was it before it appeared in your orders on the account? I have one pod that was used once and put back into the box as it's no good I hope this doesn't stop me from getting this.

Re: Rollout of the HUB5
 

It was there the following day.

Re: Rollout of the HUB5
 

Applied for the HUB 5, I got the confirmation email, but a few days later I got this email...
I've had the HUB 4 since upgrading to the 1Gig about 3+ years ago (which I installed myself from the HUB 3) I've never had any WiFi Pods and don't have any other service just broadband.

Re: Rollout of the HUB5
 

It'll be because you've got a Hub 4 - currently those with a Hub 4 don't qualify for the Hub 5 upgrade option.

Re: Rollout of the HUB5
 

Hi BenMcr, that's the first time I have a straightforward answer as to why I can't have a Hub 5 so thank you for that.
I still find it frustrating those on the top tier don't have access to the
latest Hub & ironically are effectively being penalised as an early adopter.
(On Gig1 with a Hub 4 trying to get a Hub 5 so I can use the 2.5GB port)

Any idea when this might change?

Thanks

Re: Rollout of the HUB5
 

No news yet, but I wouldn't expect it to be very soon.

Although I appreciate the point about home networking capability, swapping a Hub 4 for Hub 5 is the least overall effective change Virgin Media can currently make with hardware swaps.

Offering the Hub 5 to customers without D3.1 capable kit, in the same way as was being done with the Hub 4 recently can potentially improve the network performance for everyone, as each new version of DOCSIS is more efficient than the previous version.

So it's better use of available hardware resources and network capacity expenditure.

Re: Rollout of the HUB5
 

What about people with a Hub3?

Re: Rollout of the HUB5
 

They are being offered swaps to D3.1 capable kit where it can help with network capacity. That was a Hub 4 up till recently and is now a Hub 5.

But it's not blanket swap if it's not needed.

Re: Rollout of the HUB5
 

Thanks BenMcr, bad news for me & others waiting for the Hub 5 but does make total sense from a broader/technical perspective. With public testing of 2.2Gig I do also wonder how long before VM & other ISP's will add a 10GbE port on a Hub 6 or whatever. SFP+ port would be good but lets not get carried away

Re: Rollout of the HUB5
 

I too got the rejection email.

It would be nice to get the Hub 5. Not being able to get the full speed in modem mode with the Hub 4 is frustrating.

Re: Rollout of the HUB5
 

I've got the hub 4 and my order hasn't been cancelled (yet)

Re: Rollout of the HUB5
 

Well I have an Hub 4 and applied got no email confirming it also no order showing on my account and no rejection email. fingers crossed I fall through the net and get a decent hub. the hub 4 seems to have the wrong PSU with it to be honest. it is very loose. its not the connector on it self just it doesn't fit correctly.

Re: Rollout of the HUB5
 

I assume this won't renew my contract?

Edit

I went ahead and put my order in to upgrade from a Hub3 as it maybe my only chance of getting one, hope I don't regret it.

Re: Rollout of the HUB5
 

been a long time since got 1gb line, would be really good to get the top speed, since paying same bill as everyone else that get it. is there a set date/year for this Ben ?

Re: Rollout of the HUB5
 

I have took a chance too. The WIFI 6 should make a difference in VR with the Meta Quest able to take advantage of it.

Re: Rollout of the HUB5
 

I've not received an email notification yet but chose October 11th for delivery.

Re: Rollout of the HUB5
 

i haven't had an email and nothing shows up i my virgin media supposed to be delivered on 3rd not had one to confirm or to cancel so will see :/

Re: Rollout of the HUB5
 

I’ve just got the email cancelling me order… I suspect it’s due to the useless Wi-Fi pod on my account that never worked. As the hub 4 I’ve had for about two years. Would have been nice to 2Gb Ethernet port to connect to my decent router.

Re: Rollout of the HUB5
 

It's because you have a Hub 4.

Re: Rollout of the HUB5
 

just got mine through too soddin useless lol wouldn't mind if they just let you use your own like in other country's and by own i mean actual docsis modem no an extra box plugged into theirs

Re: Rollout of the HUB5
 

Exactly I know over in the US Comcast and other cable companies let you buy your own cable modem.. I think the excuse virgin give is for support.

Re: Rollout of the HUB5
 

….so go to another supplier who does let you buy your own modem/router.

Re: Rollout of the HUB5
 

Most let you use your own its just they won't support it if something goes wrong. I currently have my Asus router setup with both Sky ultrafast and Virgin as the backup connection. out of contract with virgin so could leave at any stage will be once decent 5G speeds are available to me.

Re: Rollout of the HUB5
 

How long does it take to get an email notification after placing an upgrade order?

Re: Rollout of the HUB5
 

TBH I am not expecting anything till close to the delivery date

Re: Rollout of the HUB5
 

yeah when your choice is 1gig virgin or 80Mbps BT that aint gonna happen....it annoys the hell out of me that their premium users are treated like this and dumb mary with a 100Mbps connection who wouldnt know a 2.5gig port if it bit her on the arse gets the latest hub when she would easily use a hub3.....in my opinion VM are a disgrace of a company and the minute another gig provider moves into my area they won't see me for dust.....

Re: Rollout of the HUB5
 

Exactly they are doing it all wrong you'd think they would supply the latest most powerful equipment to power users who have the Gigabit broadband rather than people who probably don't need it as they do simple things like go on Facebook or do their shopping online.

Re: Rollout of the HUB5
 

I am on 200 meg but play PC VR on my Meta Quest and it connects to the PC over WiFi and is Wifi 6 enabled so that is my use for the 5 over the 3

Re: Rollout of the HUB5
 

Jay, have you had email confirmation yet regarding your Hub5 order as I haven't?

Re: Rollout of the HUB5
 

Nothing bud

Re: Rollout of the HUB5
 

Glad it's not just me, we're both on the same broadband tier as well.

Re: Rollout of the HUB5
 

Just got the email, sending it October 11th.

Re: Rollout of the HUB5
 

There ya go :) expect mine by Friday cuz my expected date is 16th iirc

Re: Rollout of the HUB5
 

Ive just placed the order for 17th October, just waiting for the confirmation.

Re: Rollout of the HUB5
 

Yodel delivery!

Re: Rollout of the HUB5
 

hahahahaha theres our luck

Re: Rollout of the HUB5
 

They cancelled mine. Maybe cuz I am on an offer and only 200meg so they do not like me hahaha. Says some of my features not compatible but I am only on the internet hahahaha

Re: Rollout of the HUB5
 

Bummer! I'm on 200, XL TV or whatever it is now and normal phone, currently not in a contract and paying too much but don't like the stress of phoning up

Re: Rollout of the HUB5
 

Pity there isn't someone offering a professional bargaining service to get you the best deal. Now there's a thought for some enterprising individual.
:scratch:

Re: Rollout of the HUB5
 

Hub 5 delivered yesterday. Don't know if my order just slipped through the net but I previously had the hub 4.

Re: Rollout of the HUB5
 

I hope anyone who has one now lasts longer than mine did, mine died after 4 months, on a hub 4 now.

Re: Rollout of the HUB5
 

You went back to a Hub4 because you were unlucky and got a faulty Hub5?

Re: Rollout of the HUB5
 

No.

I was a 'selected by VM' early adopter who went from a Hub3 to a 5, and now onto a 4. (engineer had no 5's in his van as they didn't officially exist as an option at that time) I'm only on 200Mb anyway so no biggie and i use an extensive mesh system and leave it on modem mode anyway as VM wi-fi is so shockingly woesome.

The overall impression I had was it wasn't really fit for purpose at the time, and was being used as a beta tester as it died mysteriously at the 4 month mark that seems to bear out.

I'll care more about wi-fi 6 & 2.5 Gbp port when my broadband actually reaches those speeds (not anytime soon as I'm finding my 200 to be plenty fast enough with a family of 5 and some 60 odd smart connected devices (albeit no 4k ones yet)

Re: Rollout of the HUB5
 

I hope my experience is ok as my hub3 is rock solid.

Re: Rollout of the HUB5
 

Just had an email saying I should get the hub via yodel on the 17th.

Re: Rollout of the HUB5
 

Had planned maintenance today labelled network upgrade so have applied aain haha. If they refuse this time I will call and find out why

Re: Rollout of the HUB5
 

Threaten to cancel lol.

Re: Rollout of the HUB5
 

on a new contract. I should have used it in my haggle hahaha

Re: Rollout of the HUB5
 

I got my HUB 5 via a new contract, works fine.

Re: Rollout of the HUB5
 

I installed the Hub 5yesterday, working perfectly. Very pleased.

Re: Rollout of the HUB5
 

I thought I'd chance it and request one - Was approved and should be arriving today.
I like trying new things, so why not? :)

Apparently it should also work with the Pod I was trialling some time ago, we shall see...

If anyone wants anything investigated on the new hub, I'll be happy to look!

Tom

Re: Rollout of the HUB5
 

Mine turns up tomorrow, I hope it doesn't screw up my power levels.

Re: Rollout of the HUB5
 

Hoping that isn't bin day...


Anyone know if the hub5 can be put in modem mode like the earlier ones? I think ours is still a 3

Re: Rollout of the HUB5
 

Yes. I had mine in modem mode

Re: Rollout of the HUB5
 

Delivered, plugged in and working all inside of ten minutes - The commissioning process is certainly a lot cleaner than it used to be!

No need to text or call in, reboot multiple times etc. Colour me impressed.
Same crap GUI, but it is what it is :)

Cool to see a full 31(?) downstream and 5 upstream channels. That's new.
A fantastically wide spread in levels from +1.5 > 7.8 though. Who knows if that's to be expected or not! :D

The Hub itself weighs a lot more and seems better built. I could be wrong...
I'll give it a little stress testing, see how she performs.

Tom

Re: Rollout of the HUB5
 

Can anyone tell me what the physical size of the hub 5 is please, can't seem to find this anywhere.

Re: Rollout of the HUB5
 

Do they want the Hub3 returned?

Not sure about that spread of levels! I hope I don't have this issue.

---------- Post added at 23:03 ---------- Previous post was at 22:52 ----------

I can't find it either, I guess it's not an important feature. Lol

Re: Rollout of the HUB5
 

There's a pamphlet saying you can post it back - 'In partnership with Yodel' - So I imagine they just facilitate VM's e-waste. I'm more than happy to get rid of it, though!

Dimensions for the Hub5 are: 19*24*4.5cm vs 16*22*4.5cm on the Hub3 - so a big beast. But the Hub3 has that stupid wedge shape.
Luckily the 5 is completely flat, so you can actually lay it down somewhere.

Interestingly, the 2.5G port doesn't function as 2.5G in router-mode. I have yet to test in modem-mode. Not an issue for me, just strange...

Tom

Re: Rollout of the HUB5
 

The Hub5 box has a bit to remove if returning a Hub3 - so it should fit in.

I was looking at the Hub5 with the 2.5 port as I use my own router which is currently limited by the Hub4 to 940M - but I keep the Hub4 in router mode to connect just VM kit as the 360s seem to have a problem using my own Netgear router. So if the 2.5G port doesn't work then not much point.

Re: Rollout of the HUB5
 

I would suggest that it only initialises 2.5G in modem-mode - Although admittedly that's rather unusual. I'll confirm when I switch modes. I've seen others report it working fine, so assume it's ok.

The BQM seems pleasantly steady (ignore the spike, that was me stressing it).

Considering it's in router mode, it certainly suggests that the processor's not being used as heavily as on the previous Hub.
Attachment 30221

Tom

Re: Rollout of the HUB5
 

Hubs installed thought everything was ok BUT im getting QPSK modulation for all 4 upsteams and its saying RANGED rather than LOCKED......

Not sure what to do maybe i need to turn it off again or it needs to settle, what do others have?

edit

Rebooting the Hub5 has given me QAM64 on channels 0-3 for Upstream but it's still showing as Ranged rather than locked, is this anything to worry about?

Re: Rollout of the HUB5
 

On a transmit carrier it'll lock on (ranging) and then be 'ranged' once complete - Looks like different terminology on these modems. Nout to worry about it would seem :)

Tom

Re: Rollout of the HUB5
 

Cheers, I've got a nice new WiFi 6 icons on atleast 3 devices now and 31 downstream channels.

---------- Post added at 16:58 ---------- Previous post was at 16:46 ----------

Only 4 upstreams still for me but my channel spread hasn't changed, its still -1.2 to 2.9.

Re: Rollout of the HUB5
 

So after my initial refused request for the new router the second request has been accepted hahaha There was a day of work done locally maybe that made the difference or maybe they just had some come in stock hahaha

Re: Rollout of the HUB5
 

Glad you don't miss out on the new brick. :D

Very easy to install, literally just plug it in and eventually you will get a text message saying it's activated then use same box to ship Hub3 back in, will sort that when I can be arsed.

Re: Rollout of the HUB5
 

How long was you offline? or did it just work soon as it synced?

Re: Rollout of the HUB5
 

It took around 10mins to sync and the white led on the corner of the hub to stop flashing after that I was online and then got the text saying it's activated.

I then did a manual reboot as all my 4 upstreams showed as QPSK and that returned them to QAM64. Don't get worried when it says RANGED rather than LOCKED though.

It'll want you to change passwords for logging into the Hub if I remember and I kept the other WiFi passwords the same for my network as Hub 3.

You will notice a new WiFi 6 icon on the devices that have that.

Re: Rollout of the HUB5
 

I will have to do a fair bit of messing. I will have to test it all out and decide if I am still going to use my Mesh system for most the wifi. The router mainly will benefit my PC VR with the Meta Quest 2 using Air link which is capable of WiFi 6 and tbh the only reason I wanted this

Re: Rollout of the HUB5
 

WiFi range was never an issue in my house as router was never more than 15 foot or so away from a device, not tested it's range outside though.

My tablet had lost it's WiFi connection during my work day though, turning WiFi off and on, on the tablet sorted that.

The Hub5 is huge compared to 3.

Re: Rollout of the HUB5
 

Confirming this hasn't started a new contract.

Re: Rollout of the HUB5
 

Yeah they would have had to say that somewhere.

Re: Rollout of the HUB5
 

1st try no
2nd try no
3rd try no
4th try, 18th oct :p

Re: Rollout of the HUB5
 

I tempted fate with this trying to get a new hub 5... my hub 4 died and I rang in and was able to get a replacement ordered, then tried again with order form on the website, seems like I'm getting a hub 5 now on the 24th according to my account.

Re: Rollout of the HUB5
 

Hello, I’m new here, but been lurking for a while. Followed the link on this thread and my Hub 5 arrived today. I’ve got it running in modem mode attached to an Asus XT8 mesh system via the 2.5 gig ports. This is the result of running a speed test from the Asus software.

Re: Rollout of the HUB5
 

got my email yesterday for the hub 5 upgrade, its coming on the 25th this month.

Also had a reminder email yesterday stating "Just a quick reminder that we’re carrying out essential works to improve our network on Fri 14 Oct, which might interrupt your services."

Maybe the essential works they're carrying out is for more upstream channels.

Re: Rollout of the HUB5
 

Welcome to the forum.

Re: Rollout of the HUB5
 

ive had 4 of those over the last 5 weeks still no updated upload, the only thing ive noticed each time is about half hours downtime with no actual differences in service lol

Re: Rollout of the HUB5
 

I had the Hub 5 earlier in the trials and had such a terrible experience (very unstable connection with Hub 5, it seemingly did not like something about the network segment at the time, losing and then regaining the OFDM channel and errors relating to Docsis 3.1 were filling the log while no sites would load each time it happened) I had to get them to give me a Hub 3 again.

I requested the Hub 5 again through the link posted here as I felt confident seeing others thoughts on it lately. It arrived the other day, it does appear that all of the issues I was having with it have now been fully resolved, the connection has been rock solid.

Re: Rollout of the HUB5
 

When's your Hub coming?

Yodel seems to have improved for me, I left a note on the door saying please leave with neighbour if I'm not in and they did, you also get alot of control with their app.

Re: Rollout of the HUB5
 

Yodel isn't actually bad, I've never really had issues with them, Hermes/Evri on the other hand I actually refuse to do any online shopping with any retailer who uses them as your item will never turn up or get damaged.

Re: Rollout of the HUB5
 

Ordered Thursday night, had the confirmation on screen after ordering but no email or nothing in my orders or appointments in my virgin media, how long till people had confirmation?

Re: Rollout of the HUB5
 

Ordered mine on 27/09 and got the email 03/10.

Re: Rollout of the HUB5
 

decided to try again my self low and behold all of a sudden im on board 3 week delay from first attempt but i cant see what's changed that was incompatible before lol

Re: Rollout of the HUB5
 

21st

Re: Rollout of the HUB5
 

So i checked the HUB3 downstream and upstream channels. I still have 24 downstream channels but now have 5 upstream channels...I'm guessing when i get my HUB5 ill have 32 downstream channels and 5 upstream channels.