Re: Does downgrading put you into a new contract?
 

Ask for an email confirming what they have said, and if they won’t, request to s-eaknto a supervisor.

Re: Does downgrading put you into a new contract?
 

So not getting a good enough deal is reason to talk shop with him.

Figures.

Re: Does downgrading put you into a new contract?
 

Re: Does downgrading put you into a new contract?
 

Following the debacle with the UK TV channels and the seemingly never ending series of price rises (the latest being the £3.50 one I was just notified of) I'm definitely interested in canceling my TV XL bundle and going broadband only. I don't have phone since I didn't want it in the first place - though VM did everything to push it on me even sending one around with the engineer who first came to install my box.

If I can't simply downgrade to a lower service level, like I could with Sky, I'll just cancel altogether and look at other options. The reason I don't want to commit to 12 months at this time is simply because i'm hoping to move house before the end of the year and there's no telling if I can even get VM at wherever I buy, and don't want to pay a cancellation fee due to early contract termination in that event.

Unfortunately, past experience dealing with VM on the telephone has been awful with long waits, diifficulty finding out what I want to know and high call charges from my mobile, so if anyone can simply tell me what the policy is I'd be grateful.

Re: Does downgrading put you into a new contract?
 

Unless it has since changed you can get a monthly contract with VM according to this link.

https://www.ispreview.co.uk/index.ph...-tv-phone.html

Re: Does downgrading put you into a new contract?
 

Thanks - didn't know about that, looks interesting. BB is 'only' 50mbps (I've currently got 100) but would actually be more than enough for anything I do.

Re: Does downgrading put you into a new contract?
 

Just to follow up a couple of months later - finally got around to removing the telly part of my contract as I literally don't use it any more having long since moved over to streaming and downloading TV shows.

Switched over to a 30 day rolling broadband contract of the same speed rating as my existing broadband so should just be a case of my TV dropping off in a few weeks time whereupon I can get rid of my V+ box .... it's pretty outdated these days plus it seems to be pretty power hungry, will be happy to remove it.


Apart from a very long-winded wait to get to the point where I could speak to a rep you could remove it (just over 30 mins start to finish on my second attempt, my first call seemed to get dropped after 8 mins in) it was pretty easy to get the change done - no haggling which was a relief as I was getting extremely fed up with the 'on holds' and tolerance for someone trying to sell me another TV contract was non-existent.

Should have done it months ago - the savings will more than pay for my Amazon, Netflix and NowTV streaming services and I have access to BT TV to stream to my Chromecast.

Re: Does downgrading put you into a new contract?
 

Apparently, they are now beginning to phase out the V+ boxes on the network anyway.

You might find that you get a call before your TV service stops with an offer of a good deal to stay (particularly if you also take a landline from them.

Re: Does downgrading put you into a new contract?
 

Unless they give me TV and phone for free and retain 30 days rolling status, I'm absolutely not interested.

Their phone package was always rubbish and I just wasn't using the TV with so many streaming options available to me - and I don't want to commit to a longer term contract.

Fair play to them for offering rolling 30-day contracts but really as someone who has been on their service for a decade and was long out of contract, I should just be able to tell them to drop any part of the service I want without having to 'switch' to a rolling contract to avoid being committed for another year.

Re: Does downgrading put you into a new contract?
 

The minimum TV package is free, but you have to pay a £3 per month TiVo fee AND I think you have to have a phone which will attract line rental.

Do they charge you extra for a rolling 30 day BB contract?

Re: Does downgrading put you into a new contract?
 

For 'broadband only', seems to be the same per month for a 12 month contract as a rolling one but if you are taking out a contract for the first time the rolling upfront fee is £65 vs £20 for the 12 month contract.

However, if you take phone as well as BB you get a nice discount with the 12 month contract (£8 a month cheaper) whereas you pay £7 a month more on the rolling.

Don't know if there are hidden line rental charges in there if you take the phone.