Good deal from virgin phone but...
 

I got a brochure from NTL yesterday telling me who wonderful the service is, amongst other things there is a cable user only offer for what it looks to be a good deal on virgin mobile, so I gave the number a call at 8:30am, and its 9am now and I am still holding, good job it is a 0800 number. I don''t think Mr Branson got everything right!

---------- Post added at 09:17 ---------- Previous post was at 09:00 ----------

Update: Finall got through at 9:10am

Re: Good deal from virgin phone but...
 

As with most ventures Branson just wants the money to support the expansion of his airline.

Re: Good deal from virgin phone but...
 

You could try ringing NTL:Telewest customer services and they put you through having validated your eligibility for the offer.

"As you're already subscribed to ntl:Telewest's Family pack you'll need to speak with ntl:Telewest Customer Sales on 0800 052 0543 to confirm you're eligible to qualify for the 4 for £40 offer. "

Re: Good deal from virgin phone but...
 

I have been trying to get through all day with no luck :(

Re: Good deal from virgin phone but...
 

I've passed quite a few people though to them over the last week or so - they were quite quiet initially, but I think its been such a popular offer they've been snowballed with the amount of enquiries in relation to it.

Re: Good deal from virgin phone but...
 

call queues have been huge the past week, id sugest signing up on the website, takes about 5 mins

Re: Good deal from virgin phone but...
 

Well I have been trying again today and having no luck all I get is an engaged tone or told to try later, the thing is I want to ask a few questions before I sign up and you can't do that on the web site :(

Re: Good deal from virgin phone but...
 

Anyone know a easy way round the queues? I still can not get through

Re: Good deal from virgin phone but...
 

what phone number are you trying? the general virgin no - 0845 6000 789 ? there must be some more phone numbers on the internet somewhere...?

---------- Post added at 14:12 ---------- Previous post was at 14:10 ----------

http://www.virginmobile.com/vm/contactUs.do or If you'd like to become a customer just call 0845 6000 070

Re: Good deal from virgin phone but...
 

Call NTL first and they will put you through.

Re: Good deal from virgin phone but...
 

I am using the free phone number that came with the crud from NTL

Thanks Darth I will try that :tu:

Re: Good deal from virgin phone but...
 

From what I have heard they are now using call back forms due to the high call volumes so if you try once more customer care should be able to arrange a wee call back for you, save you keeping trying.

Re: Good deal from virgin phone but...
 

Errrm, don't know of any call back logging/forms. Indeed I've been redirecting people to the website instead.

Re: Good deal from virgin phone but...
 

Well its true, perhaps you just haven't been informed as yet. :erm:

If you want more info on it PM me.

Re: Good deal from virgin phone but...
 

I was told the only way to get on the offer was to be passed from cust service to Virgin.