Re: Deals for exisiting customers
 

My understanding on it is this.

Any price rises will apply to the services you have. That's true. However they wouldn't take effect till the end of the 18 months. So the price you pay is fixed at the contracted rate.

At the end of the 18 months the bundle price will be whatever the services cost at that point, which may be different to what was quoted when you took out the contract.

Re: Deals for exisiting customers
 

That would be fair.

Re: Deals for exisiting customers
 

Thanks for your input. It was your post above that alerted me to fixed price contracts. Terms and conditions referred to in my contract, unlike website, does not state price will not increase during minimum period. Got a reasonable deal. Will be pleasantly surprised if no increase happens. Will make enquiries if it does!

Re: Deals for exisiting customers
 

Hello everyone

I think there should be a legal requirement that no company can offer a better deal to new customers that is better than the deal for existing customers.

In other words, whatever offer is up for grabs to newbies should also be open to longstanding loyal clientele.

Re: Deals for exisiting customers
 

Lots of us would agree but won't happen. New customers are everything, existing customers to be fleeced unless they threaten to leave. Does happen in lots of places but the tv/broadband sector seems to be worst. (Hello BTW! :) )

Re: Deals for exisiting customers
 

So everyone gets the same increased price deal.

Re: Deals for exisiting customers
 

I don’t see why. These are only time-limited offers to attract new customers. Are you also opposed to free trial periods for streaming services? Or introductory offers for maintenance contracts? Or special rates for new customers taking out insurance with a new company?

Re: Deals for exisiting customers
 

I am against loyal customers subsidising fly by night opportunists.

Re: Deals for exisiting customers
 

On the other hand, by attracting new customers, you strengthen the company’s ability to provide better services, as well as profits, for the benefit of existing customers.

Re: Deals for exisiting customers
 

They aren't new customer though. They're just "fly by night opportunists"!

Re: Deals for exisiting customers
 

I thought I heard them first thing this morning but it turned out to be flocks of migrating geese! :D

Re: Deals for exisiting customers
 

So a company (eg Barclaycard) that loses money and trades at a loss can provide a better service. Err, I think there is a flaw in that argument.

A company that undercharges customers makes more profit. ??????

Even if by your inverted logic profits were to go up, is the company’s extra income going to find its way into customer's pockets.

Re: Deals for exisiting customers
 

There is no flaw. The offers are time-limited and ultimately, revenue is increased to a level where a profit is made from each customer.

Clearly, weak companies cannot offer the same to customers as strong companies.

Re: Deals for exisiting customers
 

In textbook economics maybe. In practice those better able to leverage debt means that far from 'strong' companies can disrupt markets for significant periods disrupting companies with sustainable business models.

Uber being the latest example. It's unlikely to ever reach the market share for initial investors who have ploughed billions down the toilet to see a return. Meanwhile employment rights and working conditions have been eroded for taxi drivers around the world.

Re: Deals for exisiting customers
 

While companies are able to avoid tax by having large amounts of debt, then that will be the name of the game.