Loyalty discounts
Wow just coming to the end of my Sky Sports year long promotional discount and went to cancel, the friendly CS person said mind if I can check to see what I can do to help out!
Now I am still on Full House Sports Bundle but getting it for £79.25 per month for another year, result :) It is amazing what deals you can get to lock you into a new 12 month contract! |
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I find VM are really good with one-to-one offers.
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Only upside is I am no longer in a set contract. I might return to sky who are keen for me to do that. |
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It all depends on:
1. Who you talk to about your deal, if you talk to the normal sales people they can't do anything. 2. If you talk to them nicely, they will be more likely to try and help. |
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Got up this morning and luckily checked the EPG, all sky sports HD channels missing.
Rang Virgin, it appears by removing sky movies I lost them despite paying for sky sports. Nice of them to tell me this would happen, Indian call centres - absolutely useless |
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Virgin Media really annoyed me. Customer for 7 years my loyalty offer had come to an end and bill was also going up by £4 at the same time. They flat out refused to do anything but give me the £4 off to cover the rise. I was told by 2 seperate people you have had 7 years worth of offers we can't do anything else so i canceled all my services. They didn't attempt to keep my business at all no call nothing and have since gone onto now TV which i find more than meets my needs. Since then i have had offers up the wazoo to turn on my tv and phone again ( i agreed to reconnected the broadband ) had they given me these offers at the time i would have stayed. Now paying £30 a month rather than the £60 i was willing to pay them for what i had.
The call centers were utter crap, my first broadband only bill was for £93 (i was still £32 in credit) had to get that changed and when they did they lost my agreed broadband fee and tried to charge me £36 had to phone up again it was a shambles. I am just holding off for this new Sky dishless service to launch as i cant have a dish on my apartment |
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I usually phone retentions every 18 months. I've been a customer for years. I normally get £10 a month off. But today I phoned retentions and I only got £5 off my broadband and landline phone. I don't have virgin TV. So I'm on £37 a month for bb and phone. So much for loyalty.
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They must be losing a fortune by doing this, still, it's their own fault. |
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I don't agree with threatening to leave as a bargaining position if you don't actually want to leave but there's nothing wrong with ringing up when you're out of contract / after a price increase to ask for a better deal. VM really push their luck with their constant inflation busting price rises, relying on customer inertia and apathy to boost their coffers. Maybe if more people bothered to ring up and negotiate VM might start offering more realistic and stable prices. But yes I agree there should be one one set (reasonable, fixed for at least a year) price. |
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