Woeful internet service during lockdown a deal breaker
Is it just me, or has VM's broadband service deteriorated into a slow and unreliable liability in recent weeks?
Actually, I know in my own neighbourhood in South East London I'm not alone in my frustrations with the service. TV and phone have been good but the broadband, when available (and it frequently isn't) has been unusable during the working day. For example, I've just tested my current connection and I'm seeing 45mbps download, 2.68 upload. Before lockdown I'd have daytime speeds of 200+ down and 35 up. I pay for 500mbps but don't get me started on that one. And I say 'when available' as, despite the VM app telling me that there are no problems in the area, my router is rebooting four or five times a day and struggling to reconnect. For home working, that's unusable. For watching any on demand TV service, that's unusable. And all of the Virgin customers I know in neighbouring streets have the same complaint. BT, Sky etc are rock solid. Virgin say in the press that they have more that enough capacity to provide a full broadband service to meet the demands of lockdown families and workers, but our experience suggests otherwise. I can't get through to customer services on the phone but I have managed to book an engineer for tomorrow evening via the website. I'm not hopeful. I suspect there are over-populated street cabinets to blame and Virgin don't appear to be in any great hurry to resolve that issue. They just take our money. My contract is up for renewal in August. I've been with NTL/Virgin since the 90s. I've run a blog on Virgin's TV services since 2007. We've come a long way since the old 'NTHell' days but this current issue is a deal breaker for me and my family. We're have to use our phones' personal hotspots instead of the broadband we pay for. So, is it just me or are others having issues, too? |
Re: Woeful internet service during lockdown a deal breaker
Sounds like a local issue you should have reported long before now either by phone, website or Virgin community forum.
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Re: Woeful internet service during lockdown a deal breaker
I'm having no problems on the 500mb broadband.had the occasional slow down but overall has been very good. Getting 225 download wireless on my tablet
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Re: Woeful internet service during lockdown a deal breaker
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I’m in SE London (area 21). It used to be fine. Something’s broken. |
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Re: Woeful internet service during lockdown a deal breaker
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"you do have a signal fault. Poor SNR showing on some frequencies for both downstream and upstream. I checked a couple of your neighbours' modems and they don't show the same errors, so it does seem to be just your installation. Hopefully the tech will resolve it tomorrow. Your area is also flagged for a capacity upgrade" :) |
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