Vivid 350?
 

It appears Virgin have quietly added Vivid 350 to some areas for residential customers

https://www.cableforum.co.uk/images/local/2017/08/2.png

Post code checker http://www.virginmedia.com/shop.html

Re: Vivid 350?
 

Appears to contradict itself in my area

https://www.cableforum.co.uk/images/local/2017/08/5.png

Re: Vivid 350?
 

I was just going to point out the same thing. I wish they would let the postcode checker tell you exactly what you are able to get.

Re: Vivid 350?
 

I called (was calling anyway about price rise) and they couldn't find it at all on the system. Guy was looking at these pages and said he'd raise with manager. Odd one

Re: Vivid 350?
 

I've just been on LiveChat and the agent didn't have a clue what I was talking about!:rolleyes: ... he was absolutely adamant there's no such thing as vivid350! :rolleyes:

Re: Vivid 350?
 

I am sure its only vivid 300Mb which has been out a while in the area's that seem to have the new UBR's

Re: Vivid 350?
 

Since its likely coming, and apparently already here in some areas, I have added a 350M prefix.

Re: Vivid 350?
 

The postcode checker says I can get it, but it also said I could get 300mbps for about a month before they'd actually let me order it.

Re: Vivid 350?
 

Well if anyone manages to get anywhere with it, I'd be interested to know.

Re: Vivid 350?
 

Out of curiosity spoke to CS to see how much it'd cost me, and they flat out denied it existed, even when I sent them the above screenshot showing it's available in my area.

Re: Vivid 350?
 

Just put in my postcode and it shows "Up to 350Mb broadband". As I'm in an uncongested area:)(I get 200Mb fairly solidly), I should be able to achieve that speed.

Somebody on the ThinkBroadband forum has got it.
Bundle offer is VIVID 300, 2x V6 boxes, Sky Sports and Cinema in HD all for £90/month for 12 months on a 12 month contract. I suppose after the discounted 12 month period you could start a new contract and so not pay the £125 out of contract price.

Strange thing is, if I specify I'm an existing customer, I'm only offered VIVID 200 and a lot more expensive and less attractive offers.:td:

Re: Vivid 350?
 

can I have a screen shot so I know where to look for it because nobody has replied to my post.

Re: Vivid 350?
 

same I've been on livechat 3x and even phoned them up!☺️ .... they genuinely don't believe vivid350 exists!😂 ... Ive been on vivid 300 for about 5 month aswell! 🤔

Re: Vivid 350?
 

Try going in as a new customer. I get the same screen as the OP saying "The UK’s fastest widely available broadband# with speeds up to 350Mbps". Have you tried the link there? Or try this one.
Cable My Street.

Although if I try to build a bundle it only goes up to VIVID 300. If I choose a different part of Northampton, it shows 200Mbps, so there is a difference.

Re: Vivid 350?
 

if I put my postcode into the cable my street link I get sent to the same page as the screen shots I have posted in this thread. The only mention of any bb speed is towards the bottom of the page under fibre broadband where it says "Fast matters....we're delivering download speeds of up to 300Mbps" but I assumed that was generic advertising for everyone and not area specific.

Re: Vivid 350?
 

If you click on the "carry on browsing" button does it say "LN etc - Up to 350Mb broadband" near the top?

Re: Vivid 350?
 

sorry I forgot to provide the link to my screen dump

http://www.cableforum.co.uk/board/sh...php?t=33705227

there is no option for carry on browsing.

Re: Vivid 350?
 

Click on the view bundles, should then say in a green banner what the max is you can get.

Re: Vivid 350?
 

Thanks, but this is how backwards it is. It lists the full house bundle with vivid 300 but says "Enter your postcode above to see if VIVID 300 is available in your area" but I already have and just have my postcode in a green box at the top with icons and green ticks for bb, tv, phone and mobile. No specifics about what speed is available.

https://www.cableforum.co.uk/images/...2017/08/10.jpg

Re: Vivid 350?
 

Hi I am back here. The evil TelfordCable. :)

Are 350/20 any good in Telford?

Re: Vivid 350?
 

OMG, who let him out of his box?

Re: Vivid 350?
 

I have exactly the same as you. I can not find any way of seeing if 300 or even 350 is available to me as I am currently on the 200 VIP so when I get my letter will be calling them up to match what they are offering as still have 1 1Tb TiVo also.

Re: Vivid 350?
 

you don't need to have such a slow connection. I spoke to CS yesterday and they told me 1gbit down and 500mbits up is coming out tomorrow next week and they are taking advanced orders now.

Re: Vivid 350?
 

Mama mia I wasn't expecting it to go this high

https://www.cableforum.co.uk/images/...2017/08/16.png

Re: Vivid 350?
 

It's capped at a touch over 402Mb.

The extra high capping is to bodge the 'average' performance numbers. Areas that are functioning well coming in at over 110% goodput at peak times helps balance out areas that are below par.

Of course that's not what VM's marketing / products people who made the decision would tell you, but it's pretty blatant.

Enjoy, toaster meister. :)

Re: Vivid 350?
 

So is there a chance of the 200 tier moving to 250?

Re: Vivid 350?
 

[Admin Insert: Note that the Information below is not accurate nor confirmed]

50 to become 100
100 to become 150
200 to become 250
300 to become 350

Upload unchanged

Re: Vivid 350?
 

Don't make things up. It helps no-one, may confuse and disappoint people, and makes you look silly.

Re: Vivid 350?
 

But it will come anyway. Every time VM increase the speed, other will follow shortly.

Re: Vivid 350?
 

I have 350 too. I asked for the upgrade to VIVID300 on webchat, and was told it was done. After the SH3 rebooted (I have it in modem mode connected to an APU2C4 running pfSense) it was showing:

https://www.cableforum.co.uk/images/...2017/08/18.png

Our package on My VM:

https://www.cableforum.co.uk/images/...2017/08/19.png

Result:

https://www.cableforum.co.uk/images/...2017/08/20.png

I'm getting a pretty consistent 45MB/sec from Usenet so can't complain, especially for an extra ~£4 a month above our previous VIVID200 Gamer. :) The only thing that concerns me, is I've just checked the traffic management page and it says all packages over 30mbps are now subject to upstream throttling. The 200 Gamer was upload management free, and nobody told me this would be a thing. We do a lot of offsite backups and code merges so this is a bit of pain, but it's not the end of the world to schedule them outside of peak hours (which we try to do anyway).

Re: Vivid 350?
 

the upload isn't traffic management on 350 product.

Re: Vivid 350?
 

Actually it seems you could well be correct. I was looking here, but as I'd originally asked for VIVID300 (I didn't know 350 existed) I had 300 in my head when I read it. It doesn't actually explicitly mention 350, though it does say it's for all tiers '30mbps or higher'. That's pretty open to interpretation as nowhere does it say the 350 tier is exempt (though I realise traditionally the highest VM tier has had leeway).

Re: Vivid 350?
 

So what is Vivid 350? It seems VM are all over the place with speeds at the minute. I'm on the VIP package which has 300Mb but I can only get 200Mb at the minute. When 300Mb becomes available will it be 300Mb or 350Mb? Is 350Mb a different package that costs more?

Re: Vivid 350?
 

I phoned up to get my upgrade to Vivid 350. They were happy to do it. The SuperHub reset and ever since I've been offline. My account page still says Vivid 300. I'm now waiting for an engineer (they insisted) to visit on Saturday.

Re: Vivid 350?
 

:D:D:D:D:D:D

Re: Vivid 350?
 

Thanks for that helpful reply

Re: Vivid 350?
 

It is the same tier (homeworks). It looks like 350 is a phased upgrade from 300mbits being rolled out by area. I am going to be signing up within the next few days so i'll let you know whether i get 300 or 350. My area has always been awesome for speed and congestion so i am hoping 350 is available.

Re: Vivid 350?
 

Vivid 300 and 350 are nothing to do with Homeworks. Homeworks is some weird anomaly that VM are probably best getting rid of.

---------- Post added at 22:43 ---------- Previous post was at 22:41 ----------

Perhaps, but still not a reason to make things up on the assumption they'll happen.

The Vivid 50 tier was brought to life for cheapskates who don't want to pay for higher tiers. Whether it or any other tiers will be automatically uplifted is not known for sure - VM's provisioning system can and does hold tons of different legacy tiers.

Re: Vivid 350?
 

If it is anything like when I upgraded the engineer will not be able to fix it

Re: Vivid 350?
 

The max "normal" residential tier you can subscribe to is 200mbits, if you want anything higher you have got to come out of myvirginmedia and click on the homeworks link for "up to 300mbits".

Re: Vivid 350?
 

What sort of prices are people getting quoted for Vivid 300/350? Been quoted £51 a month for Vivid 300 plus weekend calls.

Re: Vivid 350?
 

£48 on my end which honestly getting 190 megs more over my old package it was worth it.

Re: Vivid 350?
 

That must be an existing customers thing or something about your area. 300Mb is available via a standard order journey a couple of roads away from me. Homeworks is a different thing altogether, it has a load of gack attached to it hardly anyone wants.

Re: Vivid 350?
 

Thanks, if I can get it for that sort of price, I might go for it. Would be £3 more than I'm paying now. Might give live chat a go, see what they can do.

Re: Vivid 350?
 

I've just been on livechat (4th time lol) and got nothing but absolute waffle! :dozey: ... still isn't available in my area despite me being on £55 vivid300 for 9 month ... they can't even confirm if I'll be automatically upgraded! :rolleyes:

Re: Vivid 350?
 

Got it in the end for £47, seems to be Vivid 350.

https://www.cableforum.co.uk/images/...2017/08/21.png

Re: Vivid 350?
 

No doubt 350Mbit exists so when BT starts rolling out g.fast (at 330Mbit) Virgin can still claim they're faster.

Re: Vivid 350?
 

BT will NEVER NEVER get ahead of Virgin Media. Only the upload (BT) can beat Virgin Media from G.Fast 50Mbps upload.

Re: Vivid 350?
 

When are you coming back to Virgin then? :p:

Re: Vivid 350?
 

So I managed to get through to 2nd line support, and they confirmed that some CTMS do have "issues" with the new package. It might be fixed for me in five days.

Re: Vivid 350?
 

Regarding post no. 27 in this thread...Members should not be posting inaccurate information as if it is fact.

Re: Vivid 350?
 

it didn't take him long and I am sure there is plenty more to come

Re: Vivid 350?
 

Some don't have enough channels activated to make residential 350 a good idea.

---------- Post added at 23:44 ---------- Previous post was at 23:43 ----------

They don't have that information. Better that than them doing a TelfordCable making things up.

People had to take a new tier to go from 200 to 300. While I'm sure there will be some tier uplifts again at some point what they are I have genuinely no idea, and for right now neither do VM.

Re: Vivid 350?
 

Yep! I'm currently on 12 channels down (and 2 up) so that's probably why vivid350 isn't available in my area! 😇 I'm not gonna notice the difference between 300 and 350 anyway so it's no great loss if I'm being honest!🤦🏼*♂️

Re: Vivid 350?
 

I'm on 20 channels with 2 up at 64 QAM so I'm not too surprised I'm able to get 350

Re: Vivid 350?
 

My SuperHub has 20 channels so I would hope my area is ready. He didn't explain what was wrong very well, but he said it would be fixed once its passed to somebody with the authority to fix it (sounds like a configuration issue).

Re: Vivid 350?
 

When I go into myVM and look at my package you can clearly see that upgrade paths are available for tv and phone but it looks like 200mbits is the max tier available. When I click on offer & upgrades it displays each service and when I click on upgrade broadband it gives me an option to upgrade to 200mbits :banghead: or upgrade to homeworks. When I click on find out more for homeworks I get taken to the homepage where is says up to 300mbits for an extra £9.99/month for existing customers. That is why I thought 200mbits was the maximum standard residential tier and anything above had to go through homeworks.



https://www.cableforum.co.uk/images/...2017/08/13.jpg

https://www.cableforum.co.uk/images/...2017/08/14.jpg

https://www.cableforum.co.uk/images/...2017/08/15.jpg

Re: Vivid 350?
 

Understood Mon General.

Strange. Everything on >12 channels should be able to order 300 unless congestion is present.

Re: Vivid 350?
 

mine sez 200 and I've been on 300 for 9 month atleast! ;)

(vivid300 and homeworks are completely different entities! :erm:

Re: Vivid 350?
 

I can't see that unfortunately because I have got a shub2. I'll give them a tinkle on Friday and see what they say but I am not optimistic.

Re: Vivid 350?
 

I am not planning on ordering it but i am on 24 down and 2 up on 16QAM and i don't get any congestion on my 150mbit tier, so not sure why the max available to me is only 200mbit?

Re: Vivid 350?
 

Ah good, i am glad you have got the same problem, there is hope for me yet.

Re: Vivid 350?
 

It was showing the same for me, there was no upgrade option past 200 Gamer. Best to either call or go on live chat. Oddly, live chat were able to offer a better price than retentions.

Re: Vivid 350?
 

good to know, maybe they have got quotas they need to hit to show that they are worth keeping around.

Re: Vivid 350?
 

Gotcha.

No reason why you can't move to 350 but you will, obviously, have to have a SHub 3, that has to be non-negotiable.

Re: Vivid 350?
 

65% out of 100% in Telford got 350/20. The rest of it including me are still on 200/12

---------- Post added at 12:51 ---------- Previous post was at 12:49 ----------

I was wondering how many per cent take up 350/20, I think very small around 10% the rest are staying with 50/100 and 200. I think the higher percent take up is 100Meg. No ones not needing 350/20 for expensive price.

Re: Vivid 350?
 

100% of 100% of everything you write is tosh.

I'm on 24 Channels, cBR-8 and have tried a couple of attempts to get 350 configured (not that I need it, but why not) and seem to be hitting a brick wall with it. For the effort of dealing with VM's CS on the phone, I'll either wait till it happens or till someone on the forum picks it up.

Re: Vivid 350?
 

Just been on webchat and they said 350 isn't available in my area yet and I can only get 300. I have been upgraded to 300 for £4 less/month than I am paying now :woot: and a tech is coming round next Wednesday with a shub3 for me. If I had thought about it and planned in advance I could have saved myself the time because I had to have a tech out for a network fault a couple of weeks ago and he offered me a shub3 at the time and I said no. Nevermind. I just hope that when the new config comes down it is for 350. I honestly won't be disappointed if it isn't though, 300mbits is still going to be a 50% increase for me and I will definitely notice and benefit from the difference.

Re: Vivid 350?
 

Despite my earlier pessimism, I have been upgraded via web chat from 300mbps to 350mbps.

The new price is £48 a month, instead of £47.25, so a boost of 50mbps for just £0.75 a month!

Re: Vivid 350?
 

Weird, I've tried 3 times now and they want to charge me £58 for 300, I pay £39 for 200 gamer right now.

Re: Vivid 350?
 

I tried to order 300mbps today on webchat as I'm on VIP 200 but VIP comes with 300 as standard. Still says not available in my area but it is around the corner in the next street. I'm on 24 downstream channels and have been for months and I believe there is no congestion as the recent one was resolved and I get 200+ even at peak times

Re: Vivid 350?
 

Phone the cancellation team they have the best deals

Re: Vivid 350?
 

nope, use webchat

Re: Vivid 350?
 

Added this via live chat earlier today and it shows on my account but I’m still not getting more than 200mb even after two reboots. How long does it usually take to go through.

Re: Vivid 350?
 

they say it can take up to 24 hours but in my experience when I have rang up in the past it was done while I was on the phone. I know they have to put a code on your account for it to work and I am not sure if the billing information (i.e what you see in your info) is the same as actually giving you the tier (putting the code on your account) or if they are two separate things and somebody needs to manually put it on. Unfortunately I am non the wiser as the last two upgrades I have had have been contingent on a new shub and the new configs have dropped down when I activated the new shub.

Re: Vivid 350?
 

They usually come through instantly.

Did you change any other services? When I upgraded from 200Mb Gamer to 300Mb I also had my TiVo swapped for a V6 and the person who set it up did it so that the 300Mb didn't activate until the V6 was activated.

Also do you have a SuperHub 3? It's required for 200Mb Gamer or above, whereas regular 200Mb is available on the SH2.

Re: Vivid 350?
 

Yeah I have the super hub 3. But no didn’t upgrade any other service.

Re: Vivid 350?
 

It'll probably come down overnight. It was pretty much instant for me after I asked on Tuesday but when I had 200 Gamer, that config got sent just after midnight, I think it was.

Re: Vivid 350?
 

From what I understand from when I worked with them, what's on your account is what you see when you log in - and when they make a chance to it, it's instant. However, there's a separation from what's on your account and what all your devices are provisioned at.

There's a separate service that constantly sends the provisioning information out and when it's working, changes should be nearly instant - but occasionally it goes down and that's why they say it can take up to 24 hours. Someone can actually manually send the "hit" though and that's usually what's happening when they say they're "sending some signals down the line" - as that does occasionally help when devices get a bit "stuck".

Re: Vivid 350?
 

Came through in the end - certainly getting at least 350mb too - surprised seeing they still say 300 everywhere.

Re: Vivid 350?
 

I'm finally back online. I called up last night and spoke to somebody who realised my fault had been sent to the wrong place for investigation, so had it sent to the right team. I was back online a few hours later:

https://www.cableforum.co.uk/images/...2017/08/24.png

Re: Vivid 350?
 

the anticipation was killing me so rather than waiting till Wednesday to find out what I was going to get I had the great idea of signing into myVM to see if they had changed the package:

https://www.cableforum.co.uk/images/...2017/08/17.jpg

Re: Vivid 350?
 

Just checked for my postcode and it says "Up to 350Mb broadband". My connection is already doing 331Mbit on my VIVID 300 package so I guess I need to make a phone call.

Re: Vivid 350?
 

Perfectly normal as we always get provisioned more in our configs.

Re: Vivid 350?
 

Yeah it's been at 331mbit for a while now. It'll be interesting to see if they'll move me onto 350mbit profile.

Re: Vivid 350?
 

Sooo.... following advice above (i.e. go online chat as opposed to calling up), I was offered Vivid 300 (upgrade from Vivid 200) for a whopping £2 extra per month. Which is awesome... so I asked them to set me up there and then. However, even better.... when I just logged into my account online, I am actually on Vivid 350. Must do a speedtest via ethernet to the router to see how good the reality is. Although I was getting 250 over WiFi to my iPhone last night.

Re: Vivid 350?
 

I tried but failed to do this over chat :(

Re: Vivid 350?
 

I still can't get 300 ☹ no congestion, 24 downstream channels and the street around the corner has 300 available. It's starting to annoy me.

Re: Vivid 350?
 

For god's sake, why would anyone need 350 instead of 300. You all start to annoying me. Just an extra 50Mbps and all you do is just moaning! LOL:D:D:D

Re: Vivid 350?
 

It seems as though people getting upgraded to "300" are actually getting 350 regardless as to what the agent says - but I wouldn't bank on it just in case.

Re: Vivid 350?
 

Yeah my issue seems more to be I'm already on 300 so unless the agent is switched on and knows the option actually exists then it's not gonna happen for me I think!

Re: Vivid 350?
 

last week I was on LiveChat 4x and I've given up entirely trying to get a 350 config ... gonna just make do with 300 and forget about it! :rolleyes:

(seems to be dished out totally randomly (to me) depending on the mood of the agent in question) :(

Re: Vivid 350?
 

tbh dude (and I said this last week) it appears to be an upgrade which they are rolling out by area. There isn't a 300mbit and a 350mbit tier, there is one vivid 300 tier and if your area has been enabled for the speed upgrade then you'll get it. When I requested vivid 300 last week I was told it wasn't available in my area yet and I would automatically get it when it is but when I checked my account a few days ago they have put me down for 350. Many other users have stated how they got a surprise upgrade as well which is how I was alerted to it to start off with so I wouldn't be too despondent. You'll get it soon enough :hugs:

Re: Vivid 350?
 

So there is hope after all. :) I tried 2 times today to be put on 350, but CS said I need to wait. :D

Re: Vivid 350?
 

🍻 ... yep! Your right! 👊🏻 ... just gotta be patient! 😂

Re: Vivid 350?
 

i just logged in to my virgin media and shows i can get 350mb


http://imgur.com/FK1YOwQ

https://www.cableforum.co.uk/images/...2017/08/31.png

Re: Vivid 350?
 

I have the same can't get it online though still you either have to use the live chat or phone them

Re: Vivid 350?
 

they are an absolute bunch of muppets. When I rang up last week they said it was a tech visit because they would need to check the power levels etc so I waited a week so I could book a date when I knew I would be in for it.
Yodel have just turned up with a self install kit which I could have had a week ago :grind:

Anyways, here is a pre-shub3 speedtest on 200mbits with my shub2 (it has done so well :kiss:)

https://www.cableforum.co.uk/images/...2017/08/33.png


It took a while and many reboots to get it activated, download the latest firmware and get into modem mode etc but I can say it has been worth the wait:

https://www.cableforum.co.uk/images/...2017/08/34.png

I am provisioned for 400/22 on 20 downstream channels and 2 up.

Re: Vivid 350?
 

****.

Re: Vivid 350?
 

I'm now on VIVID 350 as well. They managed to screw up my order as well but a phone call managed to sort it all out.

https://www.cableforum.co.uk/images/...2017/08/37.png