Keep same number
Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number
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Pop a message on the Virgin customer forum and they should be able to sort you out. |
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Ten months later, and their systems still aren’t updated.
As part of my new Virgin package, I’ve just received an O2 sim, with a different number, to replace my existing VM sim. To keep my existing number, I had to call VM Mobile to get a PAC code from VM for me to give to O2. You’d think by now that they would have either gone over to a single point of contact for mobile or have access to both systems. |
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Pretty sure that O2 or Vodafone wouldn't want the other company having access to their customer data...
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Re: Keep same number
Vodafone?
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Re: Keep same number
VM Mobile ran on the Vodafone network
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But as an MVNO, VM wouldn’t have had access to Vodafone’s customer database (or vice versa).
Whereas VM and O2 are now the same company. |
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Re: Keep same number
There’s a difference between customer data (commercially sensitive) and user data (which the network, in this case Vodafone, has access to).
An MVNO will only have access to its own customers data. |
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