Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just a bit of social media, not hammering the bandwidth at all. No big downloads or uploads in this house these days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

So it's area congestion on your 8 channels. Maybe you should go for a Hub 3 - they're OK now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When it first arrived, it's wifi signal could not even reach 10ft vertically down to the V6 through a simple planked floor. Neither could it give a good signal to my son's phone in the next room though plasterboard. I was told to revert back to the 2ac as "the hub 3 is not very good at wifi".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Sounds like your walls are similar to mine and i have no issues, just buy a proper router and use the latest modem from VM with 24 down streams as sooner or later you will need atleast a hub3.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In my experience, the Hub 3 wireless is the same as the 2ac (a very good 8 channel SH).

To be sure that the Hub 3 was not mis-performing, you could use NetAnalyzer or inSSIDer to measure the signal strength received from each hub at thekey locations, ensuring that the Hub 3 is at exactly the same location and orientation as the 2ac.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Having a telecomms background, I suspect the internal aerial setup and alignment is not ideal for the situation I use it in.

Is there an internal photo or diagram showing the aerial knocking about?

---------- Post added at 19:11 ---------- Previous post was at 19:03 ----------

Found one!

https://www.mobile-computer-repairs....s/Arris-TG2492

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If the attachments are present, you'll see the 3 x 5GHz antennae at the top left of IMG_5647 and in IMG_5646 2 x 2.4GHz antennae at the top on the other side of the board.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for that, much clearer photos. Skycross surface antennae.

In my situation the 2.4Ghz antennae are facing a brick wall a foot away. Not good. I'd need to try rotating the case 180 degs and have the cabling facing me. Ugly.

---------- Post added at 10:21 ---------- Previous post was at 10:18 ----------

Incidentally that board is quite mucky!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Can't you just use the 5ghz or does that give you less range.

Have you thought about getting a proper router then you won't have these issues with future basic VM equipment?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

5ghz is as cr@p as a cr@p thing in a cr@p situation. The house was rewalled several years ago with an overdose of stainless steel ties and grips. It's like living in a Faraday cage. :(

I expect VM's own modem-router to work properly without having to make a financial outlay myself.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It does work properly, it is just routers costing £100+ are better, this isn't just for a problem with VMs routers it is for any ISP.

I don't have my own router the Hub3 is fine for my house but if my walls where like yours i would get my own router or extenders if the wifi didn't provide enough coverage.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah, even paid for routers aren't all created equal. There's plenty of comparisons on SmallNetBuilder.

I myself opted for one with better range and it was good enough to git rid of any black spots, but other people I know have gone down one of the mesh setups.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The rubbish is appearing mid-afternoon as well now.

https://www.cableforum.uk/images/local/2018/10/17.png

And loads of T3's for ages this morning, at one point we lost all connectivity (10am).

VM says "there are no problems in your area".

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Log it on the forums, you'll get a better response from those staff. Otherwise, ring them when it's happening as they pretty much run a line test and if it comes back ok, they do nothing.