Re: More VM Jobs could be lost to the Philippines.
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Re: More VM Jobs could be lost to the Philippines.
I'm sure my degree will get me through.
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Re: More VM Jobs could be lost to the Philippines.
I last called VM CS about 3 months ago. I spoke to two well spoken people who sorted out my issues with no problem and no misunderstandings. Was I just lucky?
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Re: More VM Jobs could be lost to the Philippines.
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Then again, I dont ever recall getting someone who I could not understand, or understand me - maybe we are both lucky. |
Re: More VM Jobs could be lost to the Philippines.
Offshore agents are poorly trained, poorly paid and tightly monitored/scripted - so if you think they're idiots, think again.
And FYI, I've spoken to plenty of dumb onshore agents. I've also worked with quite a few. |
Re: More VM Jobs could be lost to the Philippines.
Some companies do spend a lot of time and money training overseas agents and many of them, especially in India do need good qualifications even just to work in a call centre.
Most of the time the barrier is language as English may not be their first language and so do struggle but get taught basic English and ways to try and interact with customers. some companies do send UK staff over to help as well, I have seen it many times. talking to agents overseas everyday in South Africa and Egypt mainly they are lovely people, trying to do a good job and earn a living just like everyone else. |
Re: More VM Jobs could be lost to the Philippines.
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Re: More VM Jobs could be lost to the Philippines.
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I doubt that there are many VM employees who are as enthusiastic about them, they probably have the poem 'And Then They Came For Me' in their mind. |
Re: More VM Jobs could be lost to the Philippines.
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Re: More VM Jobs could be lost to the Philippines.
Never said that I blame them as individuals, I said that this is why companies like VM are doing this.
I agree that if you pay peanuts you get monkeys and as you say, any decent staff will be doing it as a stop gap until they find something better. |
Re: More VM Jobs could be lost to the Philippines.
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Re: More VM Jobs could be lost to the Philippines.
It's a worrying trend. As well as the people who have lived here for years, asylum seekers, EU migrants, economic migrants etc needing employment, we are also losing jobs abroard without them even setting foot in the UK. At least immigrants and their employers pay NI and tax.
On top of this automation isn't that far away where a huge amount of jobs will be lost. How are we to pay for the NHS, the welfare state and other public services? We are letting foreign people into the country, letting jobs leave the country to foreign countries, still allowing many tax loopholes. When automation takes hold there will be massive job losses, but how will the unemployed (of all nationalities) be looked after? It's time that the politicians took this on board and prepared for the future. ---------- Post added at 01:28 ---------- Previous post was at 01:23 ---------- Quote:
I'd hate to be starting out in today's world as it is now. |
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