Returning Equipment
I have cancelled my account which happens next week.
I am aware I will be required to return equipment to Virgin, but have the following questions. 1 will returning cost me anything? 2 how do they notify me of return details? 3 I assume they want the V6 boxes and router returned - what about the remotes? 4 how long do I have to return the equipment? Thanks |
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Thanks for the link Hugh |
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Well, the packaging arrived Thursday.
Not exactly delivered, but thrown on the front garden - very professional, not |
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They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.
What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together? |
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Even in non-COVID times, they'll take appropriate precautions. You should see the state of some of the returned kit :shocked:
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When you have returned your kit, I would expect some sort of acknowledgement that they have received it - done a month ago, so far nothing!
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I got a text from a guy who was working for Virgin Media CPE. He said he was trying to arrange a collection of VM equipment, and that he was working in my area and could pick it up. He collected it later that day and I got an email from VM to confirm the collection soon after.
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