Cable Forum - O2 having a few issues

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Carth

06-12-2018 12:22

O2 having a few issues

Seems that the O2 network (which includes Tesco) are having a few problems today, thousands of people complaining because they can't access one thing or another.

It certainly brings home just how fallible these things are, one bad piece of equipment, cable, switch or whatever can disrupt the lives of so many . . .

Obviously some users have genuine problems due to this issue, but I guess most are just annoyed they can't access facebook while on the bus to town ;)

Hugh	06-12-2018 12:37

Re: O2 having a few issues

It must be major, because even when I worked there (15 years ago) resilience and fail-over were designed in from the start of build.

Calls are working, just not the data services.

Carth

06-12-2018 12:47

Re: O2 having a few issues

Yes you'd expect 'failsafe' mechanisms to be in place . . I think I read somewhere the issue was with a third party provider, no idea who or what that would be though?

Hugh	06-12-2018 12:57

Re: O2 having a few issues

The message on the O2 status page is

Quote:

The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.

All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services.

We believe other mobile operators around the world are also affected.

We apologise to our customers for any inconvenience.

Sounds like a major network service is outsourced to a 3rd party, or a hardware/software supplier's update wasn't optimal, and it's gone toots-up.

The word on the street is that it is the Son of Ericc...

djfunkdup

06-12-2018 13:01

Re: O2 having a few issues

Yea it seems to be a National Outage .. i just got a few texts returned as unsent there .WhatsApp is working when using it in the house and using the VM Wi-Fi but as soon as i go outside i'm losing the 4g signal and can't send WhatsApp messages ...

Just went outside to test it out of noseyness lol :dunce::D i could have just turned Wi-fi off on the mobile and tested it in the house but i was needing some red onions for me soup from the shops anyway :erm:

Carth

06-12-2018 13:07

Re: O2 having a few issues

Having just had a very quick read of what they (Son of . .) offer/provide globally, I'd go with the software update scenario myself, but I'm no telecoms engineer :D

Hugh	06-12-2018 13:13

Re: O2 having a few issues

It's not just here...

https://www.theverge.com/2018/12/6/1...ftware-failure

Quote:

An Ericsson equipment issue is behind mobile network outages across both the UK and Japan that left millions without smartphone coverage, reports the Financial Times. The Telefónica-owned O2 network in the UK was down as of 5AM local time, just as Japan’s SoftBank was also experiencing difficulties. SoftBank has just over over 30 million subscribers in Japan while O2 has 32 million in the UK along with MVNOs including Tesco Mobile and Giffgaff which also utilize its network.

The FT reports that two sources with knowledge of the situation said that equipment from the Swedish manufacturer Ericsson was to blame for the outages, a claim that neither O2, SoftBank, nor Ericsson was willing to confirm. In a statement, O2 said that a “global software issue” with one of its global suppliers was to blame for the outage. SoftBank, which also uses Ericsson’s equipment, said it was “examining the cause” of the issue.

Update - Softbank say their issue has been resolved.

https://jw-webmagazine.com/softbank-...d-910e9fda861d

daveeb

06-12-2018 13:46

Re: O2 having a few issues

I'm using Tesco Mobile and calls/data/texts been gone since breakfast time.

Hugh	06-12-2018 16:05

Re: O2 having a few issues

GiffGaff and Tesco Mobile use the O2 network.

daveeb

06-12-2018 16:41

Re: O2 having a few issues

Quote:

Originally Posted by Hugh (Post 35974086)

GiffGaff and Tesco Mobile use the O2 network.

I know, I have a friend who works for O2 (Telefonica) I'll be having stern words.

denphone

06-12-2018 18:06

Re: O2 having a few issues

Not expected to be fully fixed until tomorrow morning.

Angua

06-12-2018 19:38

Re: O2 having a few issues

Both giffgaff and O2 seem to be working now.

Hom3r

06-12-2018 20:43

Re: O2 having a few issues

Quote:

Originally Posted by Angua (Post 35974095)

Both giffgaff and O2 seem to be working now.

mines been out all day, I get the very occational data but it goes.

I have heard that some people have lost phone as well.

Maggy

07-12-2018 09:26

Re: O2 having a few issues

And now I'm getting endless repeat text messages from my daughter who is on Tesco Mobile which uses O2..How do I stop it?

Mr_love_monkey

07-12-2018 11:01

Re: O2 having a few issues

Quote:

Originally Posted by Maggy J (Post 35974126)

And now I'm getting endless repeat text messages from my daughter who is on Tesco Mobile which uses O2..How do I stop it?

Change your number.

Move house too, just to be safe.

Hugh	07-12-2018 11:05

Re: O2 having a few issues

Quote:

Originally Posted by Mr_love_monkey (Post 35974136)

Change your number.

Move house too, just to be safe.

And change your name by deed poll.

Also, take off and nuke the site from orbit. It's the only way to be sure.

Mr_love_monkey

07-12-2018 11:31

Re: O2 having a few issues

Quote:

Originally Posted by Hugh (Post 35974137)

And change your name by deed poll.

Also, take off and nuke the site from orbit. It's the only way to be sure.

.. and wear a disguise.

..and a hat.

.... or a disguised hat.

Maggy

07-12-2018 11:41

Re: O2 having a few issues

Nah I just blocked her number. Now I've unblocked her it seems to have stopped. I also went and pointed out the issue on the O2 facebook message facility..not expecting a reply any time soon.

Mr_love_monkey

07-12-2018 11:57

Re: O2 having a few issues

Quote:

Originally Posted by Maggy J (Post 35974141)

Nah I just blocked her number. Now I've unblocked her it seems to have stopped. I also went and pointed out the issue on the O2 facebook message facility..not expecting a reply any time soon.

That was going to be my next suggestion.

I expect it's because either a) people have tried re-sending messages multiple times, and they've all queued up or b) the phone system has kept trying to send it...

denphone

08-12-2018 10:44

Re: O2 having a few issues

Tesco Mobile update.

https://www.tescomobile.com/

Quote:

We can confirm that all services on our network are running normally.
To say sorry for any inconvenience caused by the network issue on Thursday 6 December,

Quote:

We will be offering all our customers a 2GB data bundle.
More information on this will be shared with our customers shortly.

Hom3r

09-12-2018 12:30

Re: O2 having a few issues

We got text messaes from O2 telling me that we will will 2 days credit back by the end of January.

I had to talk to my girlfriend for the first time and just found out that she no longer works at Maplin :D

Stuart

12-12-2018 11:38

Re: O2 having a few issues

Quote:

Originally Posted by Hom3r (Post 35974350)

I finally got the same message today. Won't make a blind bit of difference. I left O2 on Monday. Not over the outage, I'd already bought a new phone on Three, and my number ported on Monday.

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