Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's all that packet loss, what are your power levels like?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A bit wobbly last evening and a dropout again this morning.

https://www.cableforum.uk/images/local/2018/09/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is what my brother's graph looks like on the 300mbps service.

He's hardly getting half that speed...

https://www.cableforum.uk/images/local/2018/10/5.png

VM have looked at it remotely and are asking for £25 if a tech visits and finds no fault.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The graph looks normal for a Hub3 that hasn't had the latest firmware to reduce all that yellow.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for that. Is the firmware being rolled out bit by bit around the UK? :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I believe so, looking at your graph I can tell yours is probably newer than his, most people graphs looked like his before the update.

---------- Post added at 23:06 ---------- Previous post was at 22:36 ----------

Just to add, the firmware I mentioned fixes the graph but won't fix your brother's speed issues.

What speed is he getting on ethernet and what is he paying for 200 or 350 as 300 doesn't exist?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

4th October
https://www.cableforum.uk/images/local/2018/10/6.png

6th October
https://www.cableforum.uk/images/local/2018/10/7.png

8th October
https://www.cableforum.uk/images/local/2018/10/8.png

14th October
https://www.cableforum.uk/images/local/2018/10/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The red bits to the right of the graph I have never seen before. :dunce::dunce::dunce:

https://www.cableforum.uk/images/local/2018/10/11.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Often means something going on in your upstream. Full stats would be useful.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The log is just T3 after T3, overwriting when this red appeared.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That power stats for both upstream and downstream. Plus the log to which you referred. Please. Full info is everything.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 139000000 147000000 155000000 163000000 171000000 179000000 187000000 195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 0.31 0.37 0.32 0.43 0.25 0.27 0.22 -0.02
RxMER (dB) 37.64 37.36 37.64 37.64 37.94 37.94 37.94 37.94
Pre RS Errors
2446 1789 497 459 377 436 436 426
Post RS Errors
336 325 308 303 299 312 293 318

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 2.0 2.0
Channel ID 23 22 21 20
Frequency (Hz) 53700000 25800000 32600000 39400000
Ranging Status Success Success Success Success
Modulation 16QAM 16QAM 16QAM 16QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 46.50 43.25 43.75 44.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing wrong there. Quite the contrary. Perhaps it was different at the time of the red bars' are they still there?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not the red bars, but I do get a lot of this in in the evenings...

https://www.cableforum.uk/images/local/2018/10/12.png

NB the red block is when the modem is powered down for the night.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Are you uploading or doing much stuff when it goes mad? As you have an old hub with just 8 DS channels, it could be those DS channels that are being well used in your locality. The BQM does sort of expose that.