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-   -   350M : Upgrading (https://www.cableforum.uk/board/showthread.php?t=33705687)

willie 12-11-2017 17:09

Upgrading
 
Phoned up VM to talk about upgrading my broadband from 200 to 300 not really for the downstream but the upstream after about 15 minutes of talking to the rep i decided to go for it only £1.15 extra per month which is good value. Now all i am waiting on is the newer superhub (arriving Fri 17th)

Anyway i logged into my account to pay this months bill and got a nice surprise i am getting the vivid 350 ;)

My next step is to see if i can get the voip service.

General Maximus 14-11-2017 20:20

Re: Upgrading
 
there is another thread to do with a trial atm which sounds like it is for voip. Normally, they trial it to a very small pool of customers, do some updates/patches/fixes, do some more testing and then make it available to the customer base (which will be after xmas) so it isn't something which you will be able to sign up for any time soon.

Paul 22-11-2017 13:43

Re: Upgrading
 
I rang up last week to cancel my phone & TV as I dont use the TV, and the phone line is just spare, so just keep the broardband.

They rang me back today and offered me the phoneline for £1 a month, plus upgrade me to the "300" as Gamer 200 is no longer available.

I took the offer.

Checking my config now, my download setting is 402500000 (about 380M).

Testing it directly into the PC, I got about 370.
Sadly my router can only do just under 250, but its an improvement on before.

General Maximus 22-11-2017 13:58

Re: Upgrading
 
I regularly get 378mbits in speedtests and it is also reflected in real world speeds. I have hit and sustained 45.8MB/sec quite a few times when downloading bits.

rtho782 22-11-2017 18:17

Re: Upgrading
 
Quote:

Originally Posted by Paul M (Post 35925913)
I rang up last week to cancel my phone & TV as I dont use the TV, and the phone line is just spare, so just keep the broardband.

They rang me back today and offered me the phoneline for £1 a month, plus upgrade me to the "300" as Gamer 200 is no longer available.

I took the offer.

Checking my config now, my download setting is 402500000 (about 380M).

Testing it directly into the PC, I got about 370.
Sadly my router can only do just under 250, but its an improvement on before.

That's the "350m" profile, so looks like you're on 350 :)

Synthetic 22-11-2017 20:08

Re: Upgrading
 
Are you guys out of contract? I've asked a few times now and it's always been an extra £20 a month to go from 200 gamer to 300.

General Maximus 22-11-2017 20:15

Re: Upgrading
 
I was when i upgraded. I went by the homeworks website and expected to pay an extra £10/month but when i rang up they said i could have it for free and £4 off a month. I was over 2 years out of contract.

Daveoc64 23-11-2017 13:08

Re: Upgrading
 
Quote:

Originally Posted by Synthetic (Post 35925988)
Are you guys out of contract? I've asked a few times now and it's always been an extra £20 a month to go from 200 gamer to 300.

I've upgraded several times whilst in contract:

200mbps to 200mbps gamer
200mbps gamer to 300mbps
300mbps to 350mbps

I even saved money with some of these upgrades!

Synthetic 23-11-2017 16:55

Re: Upgrading
 
I've been speaking to them on live chat, maybe that's the issue

pip08456 23-11-2017 17:26

Re: Upgrading
 
Quote:

Originally Posted by Synthetic (Post 35926066)
I've been speaking to them on live chat, maybe that's the issue

No, that's education.:D

Synthetic 25-11-2017 17:33

Re: Upgrading
 
Finally rang up, got 300 (350/380) for the same price essentially.

392 on speedtests, well worth the call.

https://www.cableforum.co.uk/images/...2017/11/28.png

General Maximus 25-11-2017 18:20

Re: Upgrading
 
nice, good things come to those who wait.

Synthetic 25-11-2017 18:23

Re: Upgrading
 
Yup, now we just need a 10:1 ratio on that package :)

General Maximus 25-11-2017 18:53

Re: Upgrading
 
Yup, that needs to be the new big thing. Forget anymore downstream upgrades until they have got docsis 3.1 in place and focus on making all tiers 10:1. It should be achievable if they are making 3 or 4 channels available in a bonding group AND making them qam64.

Taf 25-11-2017 18:55

Re: Upgrading
 
I had a look at the offers available to me and was surprised that I can move from 150mbps to 200mbps for only 14p per month. But it specifies the new 500Gb Tivo when I'd rather keep the 1Tb one I have now. Would I have to accept a SHUB 3 rather than the SHUB 2AC I have now?

I'll give them a call next week....


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