Cable Forum - Keep same number

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- - Keep same number (https://www.cableforum.uk/board/showthread.php?t=33710588)

Stephen007007007

26-11-2021 21:38

Keep same number

Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number

ScottishSteve

27-11-2021 01:00

Re: Keep same number

Quote:

Originally Posted by Stephen007007007 (Post 36102788)

Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number

You would have to speak to customer support to do it.

Pop a message on the Virgin customer forum and they should be able to sort you out.

Jacquesb

15-12-2021 16:58

Re: Keep same number

Quote:

Originally Posted by Stephen007007007 (Post 36102788)

Hi I’ve signed up for the new virgin tv package. And I got a new o2 SIM card how do you go on about to keep same virgin phone number

Did I hear that this new package gives free access through O2 to Disney Plus as well ?

007stuart

16-12-2021 20:28

Re: Keep same number

Quote:

Originally Posted by ScottishSteve (Post 36102818)

You would have to speak to customer support to do it.

Pop a message on the Virgin customer forum and they should be able to sort you out.

I got my pac from Virgin, gave it to 02 and they set everything up. Once they transfer your Virgin number to 02, speak to Virgin CS after a couple of days and they will move your broadband up to the next tier free of charge as part of the Volt package. The double data offer on Volt via 02 mobile takes a further week or so to be activated automatically.

vincerooney

23-12-2021 01:05

Re: Keep same number

Quote:

Originally Posted by Jacquesb (Post 36105784)

Did I hear that this new package gives free access through O2 to Disney Plus as well ?

i was on o2 and get disney plus for like 6 months i think and then i got 2 odd quid a month off the total bill after that?

Dingbat

06-10-2022 14:36

Re: Keep same number

Ten months later, and their systems still aren’t updated.

As part of my new Virgin package, I’ve just received an O2 sim, with a different number, to replace my existing VM sim. To keep my existing number, I had to call VM Mobile to get a PAC code from VM for me to give to O2.

You’d think by now that they would have either gone over to a single point of contact for mobile or have access to both systems.

Hugh	06-10-2022 15:12

Re: Keep same number

Pretty sure that O2 or Vodafone wouldn't want the other company having access to their customer data...

Dingbat

06-10-2022 15:22

Re: Keep same number

Vodafone?

Hugh	06-10-2022 15:43

Re: Keep same number

VM Mobile ran on the Vodafone network

Dingbat

06-10-2022 16:23

Re: Keep same number

But as an MVNO, VM wouldn’t have had access to Vodafone’s customer database (or vice versa).

Whereas VM and O2 are now the same company.

pip08456

06-10-2022 18:33

Re: Keep same number

Quote:

Originally Posted by Dingbat (Post 36136173)

But as an MVNO, VM wouldn’t have had access to Vodafone’s customer database (or vice versa).

Whereas VM and O2 are now the same company.

Did you pay your mobile bill to VM or Vodafone? An MVNO has access to all its customer data.

Dingbat

07-10-2022 10:34

Re: Keep same number

There’s a difference between customer data (commercially sensitive) and user data (which the network, in this case Vodafone, has access to).

An MVNO will only have access to its own customers data.

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