Re: New VM Business service - 350Mb
 

Interesting - the Hitron interface failing to load is something I have never experienced. The old Business Superhub did this all the time, but never the Hitron for me.

Would be interesting to see if our problems coincide - I wonder if it affects all or multiple people at the same time

Re: New VM Business service - 350Mb
 

As a bit of a follow up, I have tried swapping IPs around without rebooting.

My usual IP (I am not too concerned about revealing my public IP, but for ease I'll refer to it as 50) will not provide me any internet currently. The Hitron GUI also fails to resolve while 50 is set in my MikroTik.

Setting it to 51 in my MikroTik allows me access to both the internet and the Hitron GUI at the moment.

Actually ignore that, in the time it was taking me to write this reply 51 lost connection (and I couldn't resolve the Hitron GUI). So here I am on 52.

Re: New VM Business service - 350Mb
 

Crass question this: If your IP address range starts at aa.bb.cc.50 then your gateway (set in the router) would be aa.bb.cc.51 and your IP address accessed through the gateway would be aa.bb.cc.52.

Are we in that area of fiddling around?

Re: New VM Business service - 350Mb
 

So according to the PDF I was sent from Virgin, my range is aa.bb.cc.48 - 55

48 is the network IP (not sure what this is for)
49 is the gateway (already set in MikroTik)
50 - 54 is my pool
55 - no mention of this in the PDF

Re: New VM Business service - 350Mb
 

Morning update:

.52 stayed up all night, which is quite unusual, I typically have at least one disconnect over night.
Also, without rebooting any hardware, I tried to switch back to my usual static (.50) and everything seems to be working fine again.

I really have no idea what is going on.

Re: New VM Business service - 350Mb
 

I've been a VMB customer for 3 to 4 months now, and prior to that I did a lot of research and read a lot of reviews and different scenarios regarding the static vs. dynamic IP addressing.

In all the time I've had the 350Mbit service with 5 IP's, I have never had any issues that a lot of others have had, and regularly get 400Mbit on speed tests (usually always over 360Mbit)

It's good to see they're finally sorting some long standing issues out... I just hope that with my upgrade from 5 to 13 IP's that the service carries on working to the same level. :D