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-   -   General : Anyone else have issues nearly every week? (https://www.cableforum.uk/board/showthread.php?t=33709207)

MattGarner 07-07-2020 20:28
Anyone else have issues nearly every week?
 
Hi all,

It seems nearly every week or every two weeks Virgin seem to have issues and just goes down. SuperHub then continues to reboot until it's able to make a valid connection. Seems like some sort of area problem as the status page always gets updated to say there are problems in the area.

Just getting a tad annoying. For those who are into this sort of stuff this is the logs from the "Network Status" of the SuperHub

Quote:
Network Log
Time Priority Description
07/07/2020 20:03:50 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:56 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:55 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:55 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:54 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:54 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:53 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:53 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:52 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:51 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:51 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:50 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:50 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:49 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:49 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:48 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:48 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:47 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:47 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;

Jimmy-J 07-07-2020 21:14
Re: Anyone else have issues nearly every week?
 
My connection went down yesterday about 1pm'ish and didn't come back online until 4:15pm today. It was down for most of the UK, but mainly England and Wales.

Paul 07-07-2020 21:42
Re: Anyone else have issues nearly every week?
 
Nope, I very rarely get issues, and the last one I did get was a national issue.

pip08456 07-07-2020 22:43
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by Paul (Post 36042712)
Nope, I very rarely get issues, and the last one I did get was a national issue.
Same here.

spiderplant 08-07-2020 14:04
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by MattGarner (Post 36042707)
It seems nearly every week or every two weeks Virgin seem to have issues and just goes down. SuperHub then continues to reboot until it's able to make a valid connection. Seems like some sort of area problem as the status page always gets updated to say there are problems in the area.
It seems to be an intermittent fault on your street cabinet, but the fault always goes away by itself before the network engineer gets there, so the callout gets cancelled. I've asked for an engineer to go out to look at it.

MattGarner 08-07-2020 14:19
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by spiderplant (Post 36042819)
It seems to be an intermittent fault on your street cabinet, but the fault always goes away by itself before the network engineer gets there, so the callout gets cancelled. I've asked for an engineer to go out to look at it.
Oh nice, do you work for VM then?

spiderplant 08-07-2020 15:14
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by MattGarner (Post 36042823)
Oh nice, do you work for VM then?
Could be ;)

Tricky Trevor 08-07-2020 18:00
Re: Anyone else have issues nearly every week?
 
Everyday,my wife and get wifi drop outs on our phones. This happens a lot when the 2 young adults in our house are on their playstations. I wonder if its the repoted faults with the Superhub 3.

This has been happening for around 6 weeks so there must also be large usage on the network as well as in our house.

Skie 08-07-2020 21:47
Re: Anyone else have issues nearly every week?
 
Setup a broadband monitor just so you can see the effect and not think you're going crazy:
http://www.thinkbroadband.com/ping/monitors.html

cupcakes aka dd 09-07-2020 14:48
Re: Anyone else have issues nearly every week?
 
My son does streaming and it’s cutting out every day at the moment. Only briefly but he’s well ..........

MattGarner 09-07-2020 19:45
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by Skie (Post 36042894)
Setup a broadband monitor just so you can see the effect and not think you're going crazy:
http://www.thinkbroadband.com/ping/monitors.html
I do have one setup but I appreciate the suggestion :D

MattGarner 09-07-2020 22:07
Re: Anyone else have issues nearly every week?
 
Just gone down again

spiderplant 10-07-2020 16:17
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by MattGarner (Post 36043061)
Just gone down again
How long did it go for? I don't see the same errors in your modem log, and no automated fault ticket was raised.

MattGarner 10-07-2020 17:47
Re: Anyone else have issues nearly every week?
 
Quote:
Originally Posted by spiderplant (Post 36043123)
How long did it go for? I don't see the same errors in your modem log, and no automated fault ticket was raised.
Probably like 5-10 minutes - So nothing like it was when this thread was originally posted. But similar situation where you just watch the SuperHub do it's reboots.

Shows last nights dropout in the image link below:
https://imgur.com/a/W0FC2xM

cupcakes aka dd 10-07-2020 21:59
Re: Anyone else have issues nearly every week?
 
Guys my son says it’s happening every time we leave the house. I thought it was coincidence but now I’m beginning to believe him. Anyone got any idea why? We have a loose slab on the driveway could that interfere with the cable. Surely our phones couldn’t be the reason.


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