Re: CF receive broadband speed upgrade Dates
 

Ring sales on Monday and ask for a SACM, you'll be able to get one fitted no problem

Re: CF receive broadband speed upgrade Dates
 

Thanks Debsy...although last time I asked I was told that this would mean another 12 month BB contract with them, which I couldn't understand why as I wasn't cancelling the BB just asking for the problems to be sorted out. I'll give them another try and see what they say this time

Re: CF receive broadband speed upgrade Dates
 

Anyone who commented on ntl not saying anything and not being open, I absolutely agree.

Considering the hard work and really heavy upgrade schedule that's being done, millions and millions of pounds of new kit, would be lovely to blow the trumpet a bit.

Oh well!

Re: CF receive broadband speed upgrade Dates
 

Indeed, a company with any decent marketing team, would be shoving this down customers necks, and advertising it like mad, and yes, blow your trumpet like a gooden, its a damn shame that sometimes NTL seem more like the KGB than a customer orientated company.

Re: CF receive broadband speed upgrade Dates
 

Just maybe ntl decided to upgrade the whole network, and give everyone a speed increase, in order to be totally ahead of the market. This was expected to take a while, and a lot of work, and equipment, and more than a few quid, so they said "We will switch it on for all subscribers later in the summer, coz after all it is costing you Jack and its FREE".

And so it came to pass that various impetuous, impatient, ill advised, ill conceived, misinformed, pre-emptive, downright ignorant, speculative and foolishly misguided individuals conspired to sound off about how the free upgrade was unreasonable in their own selfish circumstances, and why was it taking so long anyway?

Perhaps, when its all done, and every BB subscriber has got the benefit of a free speed increase, ntl will shout it from the rafters.

Re: CF receive broadband speed upgrade Dates
 

:( Sorry m8, but certain NTL Staff do adopt this attitude of not caring just to get a sale.

I know that from experience ;)

:) You nicely snipped my post but if you read it properly you would have realized I was not suggesting it was aimed at Orangebird as if you read further on I commented as to how she got 10 pips/balls for her helpful posts and assistance offered on many occasions here. :p:

As for not meeting her, well how do you I havenââ‚ƚ¬Ã¢â€žÂ¢t. ;)

Also as for me reporting problems with my service to faults, well if you had been around here longer than 9 posts and a couple of days you may have noticed I have been a member here since day 1 and not an NTL Customer in any shape of form and was an Ex NTL Cable Modem Senior so I fairly qualified to know what used to go on in Sales and what apparently still does. :td:

Not that I need to but I will give an example of the shed loads of complaints we used to deal with in CM Tech Support about customers being sold the Cable Modem Package and told it will work - for example USB on Windows 95 or very under spec system. :td:

Again the information given to the customer by the sales team is sometimes coming from the wrong hole just to get a sale. :mad:


Hi m8,

Long time no see but it was my post Bill was referring too but as I said I was not tarring them all just highlighting that these people do exist.

:angel:

PS I have also heard OB is good looking too :naughty:

:D

Re: CF receive broadband speed upgrade Dates
 

Hi


Ok sorry jumped in feet first. :)


Btw ask the mods how long i have been around just lost my posting count. So please dont come the if you had been here longer bit, I have been here long enough.:)


And i have been around at Ntl for 10 years now. Started with Nynex and went through all the differant names and companys, Have been a field based Engineer all that time so have to meet the customer face to face. So i know what is said You dont need to tell me that.

Re: CF receive broadband speed upgrade Dates
 

Welcome back Bill glad to see you back on the forums. :D

Bill I can say does face the customer and helps sort out the problems.. He is my life saver as I am the fortunate one that lives in the area Bill covers and I know if a problem arises and I am getting nowhere with tech support that Bill will sort it. I hope each area has someone like Bill looking after them..
As I am sure Carlingman knows you have been around from the start of .co.uk

Re: CF receive broadband speed upgrade Dates
 

I also say welcome back and that Bill C is well known for putting his own time into helping NTL customers particularly at this site. :tu:

Incog. :)

Re: CF receive broadband speed upgrade Dates
 

Some foolish people conspired to release the fact that NTL were upgrading their speed? wrong, there is a (Very hidden) Press release on the NTL site, saying they were upgrading the broadband speeds, If you meant the date however (if you do thats very poor wording), Mick put a good argument to that as well.

Re: CF receive broadband speed upgrade Dates
 

You may consider my wording 'poor', but I could apply the same descriptive to your comprehension - I said nothing of the sort, have another read.

The fact that the upgrades were announced is not the issue, its the speculation and whingeing that has occurred pending the official announcement of launch date(s). Doubtless ntl, when they are satisfied everything is in place to roll-out, will make this public and advise the million + subscribers as to when they will actually receive it.

Re: CF receive broadband speed upgrade Dates
 

Guess what, there would be no speculation, or whinging, if NTL gave its customers the time of day, that fact is, and remains that NTL have decided to quietly slip out the fact they are upgrading their speeds, and then expect customers to sit tight and hope for the best?, its nothing short of pathetic customer relations, and it shows that NTL UK have lost the plot, even NTL ireland have kept their customers well informed of their speed upgrade, and leaves no doubt of when it is, and what it means, what have NTL uk done? little to nothing, as a paying customer, I expect to be kept informed about developments to my service, its not much to ask, when other companies seem to do it a lot better, (Oh and before you say "why dont you move" im not in a BT ADSL area, and im not going on AOL via ntl because it would be a 50% speed drop)

Re: CF receive broadband speed upgrade Dates
 

glad ntl have now confirmed the date's, seems those customer support people 2 weeks ago were right when I reported 1st aug and the date's was known by ntl staff :D

Re: CF receive broadband speed upgrade Dates
 

yeah, im just glad i know when they start. But i wish ntl did come out and say We will start from 1st august, but ahh well, its gettin done and thats all i wanted. :)

Re: CF receive broadband speed upgrade Dates
 

Now that news has made me a happy penguin :D