"New Customer Only" - urgh
 

So, I am no stranger to businesses offering incentives to "buy" custom/market share. That makes complete sense.

My only question here is has anybody had any success with retentions in terms of their broadband package?

I'm paying c~£50 per month for 250Mbps only (no phone/TV) which is likely to increase due to the latest emails we've all seen, when new customers can get almost half that.

I have told them I am happy to enter into a new contract, but as I'm not a brand new customer, I can't get those rates (or anything close - last guy I spoke to said I was on the best I could get!)

Thoughts?

Re: "New Customer Only" - urgh
 

put your notice in and see if you get a call. I pay £28 for that and have seen others get much better. the £28 is a retention deal not a new customer deal

Re: "New Customer Only" - urgh
 

I might reach out to them on web chat tomorrow and see what happens

Re: "New Customer Only" - urgh
 

In my experience you never get the best deals on a you call them basis of any type. I always put my notice in and so far within a day or 2 they call and offer a much better deal than first line support

Re: "New Customer Only" - urgh
 

im on ultimate volte which i only took as at the time it was a decent deal i got offered it for £70 including the sim was paying £62 just for the 1 gig anyway so took it and moved my sim from smarty to o2 saving on the smarty side too, got the the price rise letter other day saying was going up £21.50, I never actually used the TV mind, so said to them i either want gig1 for what new customers are getting it for or just put the cancel in ive got decent three coverage/ speed so id of lived if they wouldn't budge, They told me no can do only new customers so said right cancel then, miraculously they came back with i can do you it for £44, £1 cheaper than new customer offer yea im sure people have got it cheaper but TBF after about 18 hours back and fourth on WhatsApp i couldn't be bothered and really to say i have no problems £44 is a docent enough price for me

Re: "New Customer Only" - urgh
 

Yeah, answer is to become a new customer, give notice, if you lucky it wont go that far as giving notice shows the intention to actually leave and retentions will probably give you an enticing offer, if they dont, then you will have to leave, go somewhere else for a bit, then come back as a new customer.

Re: "New Customer Only" - urgh
 

Is is still 90 days after your disconnection that you are classed as a new customer at the same address?