Cable Forum - Tivo V6 Virgin Media Outages

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - Tivo V6 : Virgin Media Outages - 27 Apr 2020 (https://www.cableforum.uk/board/showthread.php?t=33708931)

Gavin-D

27-04-2020 17:53

Re: Prob with virgin tv and internet

Virgin Media having more issues UK wide with TV and Internet

Quote:

Virgin Media customers across the country have complained of a complete lack of broadband after the entire network appeared to suffer an outage.

Thousands of customers complained they had no internet access today.

A statement from the firm was not immediately available but online tool Down Detector said there had been a large surge in reports of outages across the entire country of people struggling to use their TV and internet connections.

https://www.lbcnews.co.uk/uk-news/vi...-of-broadband/

Paul	27-04-2020 18:29

Re: Prob with virgin tv and internet

Yep, I noticed my router switched me to my backup vodaphone connection about an hour ago.

Looking at my monitors, it seems my VM connection was offline from 17:18 to 17:28.

---------- Post added at 18:19 ---------- Previous post was at 18:16 ----------

Woah ... its gone again just seconds ago

---------- Post added at 18:29 ---------- Previous post was at 18:19 ----------

What a bizarre pattern, it was down 18:18 to 18:28.

denphone

27-04-2020 18:33

Re: Prob with virgin tv and internet

Yep my internet has been up and down these last 30 minutes.

MattGarner

27-04-2020 18:36

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Paul (Post 36032924)

Same outage times as me. Although speaking to some other people on other ISPs they had an issue an hour ago as well - May or may not be connected.

Taf	27-04-2020 18:46

Re: Prob with virgin tv and internet

https://www.cableforum.uk/images/local/2020/04/4.png

It dropped off twice here too.

heero_yuy

27-04-2020 18:47

Re: Prob with virgin tv and internet

Had a BB outage a few moments ago. Seems to be back now. TV unaffected.

RichardCoulter

27-04-2020 18:47

Re: Prob with virgin tv and internet

Quote:

Originally Posted by denphone (Post 36032927)

Yep my internet has been up and down these last 30 minutes.

Same here. It's very annoying as i'm trying to work from home.

denphone

27-04-2020 18:52

Re: Prob with virgin tv and internet

Quote:

Originally Posted by RichardCoulter (Post 36032934)

Same here. It's very annoying as i'm trying to work from home.

A small inconvenience in the great scheme of things Richard.

Sirius

27-04-2020 18:54

Re: Prob with virgin tv and internet

Quote:

Originally Posted by RichardCoulter (Post 36032934)

Same here. It's very annoying as i'm trying to work from home.

Can you not tether your phone , that's what i did whilst it was down ?

Paul	27-04-2020 18:56

Re: Prob with virgin tv and internet

Quote:

Hi, we're currently experiencing a national technical issue which may be impacting both your cable and mobile services and we're sorry for the inconvenience caused. However we're aware of it and we're working on a fix. Thank you for your patience. ^LCH

(From VM twitter)

---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------

Quote:

Originally Posted by RichardCoulter (Post 36032934)

Same here. It's very annoying as i'm trying to work from home.

Get a backup connection then, if working from home is important to you.

RichardCoulter

27-04-2020 18:59

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Sirius (Post 36032939)

Can you not tether your phone , that's what i did whilst it was down ?

Unfortunately, I don't have a Smartphone, but thanks for the suggestion :)

---------- Post added at 18:59 ---------- Previous post was at 18:58 ----------

Quote:

Originally Posted by Paul (Post 36032940)

(From VM twitter)

---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------

Get a backup connection then, if working from home is important to you.

How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.

Sirius

27-04-2020 19:00

Re: Prob with virgin tv and internet

Quote:

Originally Posted by Paul (Post 36032940)

(From VM twitter)

---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------

Get a backup connection then, if working from home is important to you.

I was logged into work when it went down the first time, I switched over to my phone and carried on working through the second drop. My cable connection seems stable at the moment.

jfman

27-04-2020 19:04

Re: Prob with virgin tv and internet

Same timings here. Just as well I got a Huawei B535 delivered today I’m dropping off to an elderly, self isolating relative with no broadband. I can drop it off tomorrow instead. :)

Sirius

27-04-2020 19:05

Re: Prob with virgin tv and internet

Quote:

Originally Posted by RichardCoulter (Post 36032943)

How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.

Just get a pay as you go wifi box and it's there if needed. Also make sure it is not with the same company you have your broadband with in case its a national outage that affects there mobile as well. So if your main connection is with VM then have a wifibox from say Cellnet or H3G

Paul	27-04-2020 19:06

Re: Prob with virgin tv and internet

Quote:

Originally Posted by RichardCoulter (Post 36032943)

How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.

Yes, you have to pay for it, just like any BB connection, I have a Vodaphone connection as its quite important to me to stay connected.

As noted above, you can also get dongles that you plug into some routers to give you 3G/4G connectivity (again, you have to pay).

I prefer my backup to be a solid landline connection.

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