I need speak to VM
 

I need speak to VM but all those prompts do not apply to my question.


How can I speak to a human to answer my question?

Re: I need speak to VM
 

Choose a random option and then once through to an adviser, tell them your query.

If they can't help they will get you to someone in the correct department.

Re: I need speak to VM
 

They are all a recorded message, I just need to speak to a person

Re: I need speak to VM
 

Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.

Re: I need speak to VM
 

I've always found the best time to phone is early morning

Re: I need speak to VM
 

That is a good idea but what is the number for retentions ?

Re: I need speak to VM
 

It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.

Re: I need speak to VM
 

Thanks I have been able to speak to VM and all is now sorted out.