Internet failure
 

For the past couple of hours our internet connection has been down more than up.

Nothing in the Shub2ac log, up and down levels all fine, and all the right lights are on.

https://www.cableforum.uk/images/local/2018/02/10.png

:confused:

Re: Internet failure
 

Ring VM? It's free !

Re: Internet failure
 

I have been, and am on hold with them again now.

---------- Post added at 21:09 ---------- Previous post was at 20:54 ----------

Indian say internet not work in this area.

Monday at least to get an engineer out. :-(

---------- Post added at 21:17 ---------- Previous post was at 21:09 ----------

Down detector outage map for VM is just huge, red splodges this evening.

http://downdetector.co.uk/problems/virgin-media/map/

---------- Post added at 21:17 ---------- Previous post was at 21:17 ----------

Max 10mbps DL on speedtest, but UL fails each time.

Re: Internet failure
 

The interweb is over rated anyway. Get out, have a walk and in the Sun, and see the spring bulbs emerging :)

Re: Internet failure
 

Mr Irony called for you, but apparently you were busy on the Internet... ;)

Re: Internet failure
 

The BQM graph tells the story better than words

https://www.cableforum.uk/images/local/2018/02/13.png

And when a connection is there it's not 200mbps but under 10mbps. Speedtest can't even get an upload response.

Re: Internet failure
 

I would keep an eye on power levels, sounds like there is a problem with noise on the upstream.

Re: Internet failure
 

You have a big problem there i hope they get it fixed soon for you!

Re: Internet failure
 

It was upstream noise that used to have the same effect every time I switched the Shub 2ac on. But they sorted that when we were moved to 8DL and4 UL.

The BQM graph is starting to look like a macaw's plumage...

https://www.cableforum.uk/images/local/2018/02/13.png

Re: Internet failure
 

I would expect you to have virtually no internet with all those dropped packets at the top.

Re: Internet failure
 

A few seconds at a time, it's like swimming in treacle.... :(

No VM techs in the evenings or weekends now? :confused:

Re: Internet failure
 

A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".

His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".

I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.

Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?

https://www.cableforum.uk/images/local/2018/02/13.png

---------- Post added at 19:43 ---------- Previous post was at 19:39 ----------

Only half speed DL at the moment though...

Re: Internet failure
 

Taf i gave up on downloading at full speed on Virgin a long time ago without a download manager.

I bought internet download manager and get around 51mb/s at full speed and without the download manager im lucky to get 25mb/s.

Re: Internet failure
 

yeah, the problem is that when one person rings they think the fault is just with you so they will send a tech out to fix it and they rely on him to escalate it to networks if needs be. If loads of people ring up in a short time period they pick up on it, escalate it to networks themselves and it gets fixed pronto. This is the problem I always have when my connection goes down. No matter what you say they don't want to listen to you and your just pray that other people are ringing up as well so it gets fixed asap. They don't always deal with things in the most efficient manner.

Re: Internet failure
 

How do you get that graph?